Why do I see a tick mark with 'Done' on my Google / Apple Pay app when the terminal in the shop says the payment has been declined?

The tick mark with 'Done' means that your device has passed the payment details to the terminal. It does not relate to whether the payment is actually successful or not.

Payments can be declined for many reasons including but not exclusive to a lack of funds in your Airwallex account, reaching the limit on your card, or a merchant’s internal policy.

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