Can I pay via Direct Debit from my Global Account?


At this point in time our Global Accounts do not support Direct Debit Payouts - they merely serve as collections (deposit) accounts, where all received funds are settled into your Wallet.


What if I need to issue a refund via my Global Account linked to a payment gateway / e-commerce store?

If you have a Global Account linked to an account that falls into this category, please bear this limitation in mind. 

Most platforms will attempt to initiate refund transactions via Direct Debit if there is no immediate balance available, which may cause delays if the transaction is declined. 

We encourage all of our customers to maintain sufficient funds on their eCommerce platform or Payment Gateway in case  any potential refund transactions need to be processed.


When will this feature be supported?

We understand that this is a critical functionality for many of our customers, and our teams are currently hard at work to enable Direct Debit payouts across all our Global Accounts. 

In the meantime, join our waitlist to be the first to know once this feature is available on your account.


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