At this point in time our Global Accounts are NOT capable of Direct Debit payouts - they merely serve as collections accounts, where all settled funds are immediately funneled into your Wallet.
We understand that this is a critical functionality for many of our customers, and are teams are currently hard at work to get Direct Debit payouts enabled for our various Global Accounts. If you're ever curious about when this feature may be available, please don't hesitate to get in touch with our customer support team.
What if I need to issue a refund via my Global Account linked to a payment gateway / e-commerce store?
If you have a Global Account linked to any account that falls into this category, please bear this limitation in mind. Most platforms will attempt to initiate any refund transactions via Direct Debit if there is no immediate balance available, which may cause delays if the transaction is declined. We encourage all of our customers who have linked a Global Account in this manner to keep some balance available online in order to process any potential refund transactions.