The verification code for my card payment is failing (Visa 3DS)

If you’ve received your verification code, but it’s not being accepted by Visa, try the following:

1. Type instead of copy and paste

Sometimes copy and pasting may carry over spaces - try typing in the code manually instead.

2. Ensure you’re inputting the most recently received code

Every time you request a code, the previous code expires. If you’ve requested the code multiple times, make sure you’re inputting the code you were sent most recently, as it should be the one that is valid.


If you input your verification code incorrectly 3 times in a row, your card will be temporarily blocked by Visa. If this happens, please get in touch with our customer support team, who would be happy to help. Get in touch with them here.

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