This article covers your commonly asked questions about setting up your Airwallex account to process payments from Shopify. See our full step-by-step installation guide: How to Install Airwallex as a payment method with Shopify. 

- How can I install and configure Airwallex Online Payments for my Shopify store?
- How do I set up with Airwallex if I have multiple Shopify stores?
- What will be the shopper’s checkout experience on my Shopify store if I use Airwallex online payments to process payments?
- How do I process a refund on my Airwallex Shopify integration?
- Is 3D Secure enabled with my Shopify integration? 
- What are the fees that I must pay to install the Airwallex plugin on Shopify?

How can I install and configure Airwallex Online Payments for my Shopify store?

See our full step-by-step guide:  How to Install Airwallex as a payment method with Shopify. You can also read our Product documentation available here.

How do I set up with Airwallex if I have multiple Shopify stores?

You will need multiple Airwallex accounts to connect to your Shopify stores. You can easily switch to Account Group to have an aggregated view of transactions and balances of all your Airwallex accounts. 

What will be the shopper’s checkout experience on my Shopify store if I use Airwallex online payments to process payments?

Check out our video below to see how the shopper’s checkout experience would be on your Shopify store.

How do I process a refund on my Airwallex Shopify integration?

You will need to initiate refunds in the Shopify portal.  Here’s a video of how you can do that. 

Is 3D Secure enabled with my Shopify integration? 

Your Shopify integration will be enabled with 3DS by default to protect you and your customers against fraud.

When your store has a transaction that our fraud engine considers risky, it will trigger a verification flow with the card provider and your shopper will need to input the 3DS code they receive.

To learn more about our 3DS feature, see our 3d secure authentication docs here. 

What are the fees that I must pay to install the Airwallex plugin on Shopify?

There are no installation costs - the Airwallex plugin on Shopify is free to install.