What happens if I close my Global Account?

Once the Global Account is closed, you will no longer be able to receive or pay out funds using this account. 

Your incoming deposits may be impacted:

  1. If the Global Account is closed before the sender's bank processes the deposit, your deposit will be rejected and returned to the sender’s account automatically.
  2. If your Global Account is closed after the deposit is processed by the sender's bank, Airwallex will initiate the return of the deposit on your behalf.

The amount returned may be less than the original amount, as you will incur a processing fee.

What if I have direct debit linked to my Global Account?

If you have set up direct debit instructions using this Global Account, your direct debit payouts may also be impacted:

  1. If the Global Account is closed before the originator's bank initiates the direct debit, the payout will be immediately rejected and no funds will be deducted from your wallet.
  2. If the Global Account is closed after the direct debit payout has been made, the payout will be deducted from the wallet balance.

See more about direct debit payouts.

If you change your mind, it may be possible to reopen a closed Global Account depending on the time it was closed. Please contact your account manager or our customer support team to learn more.