Booking a Payment - Australia & UK

Airwallex has built an expansive global payment network to help businesses make fast, seamless, international payments.

This guide will walk you through the process to create a new payment using Web App.

 

Post Funded Accounts

This guide is for accounts configured as post funded. This means that you are able to book a payment first, and add funds to your Wallet later, letting you lock down the exchange rate at the time of booking, and protecting you against sudden movement in exchange rates. It's important to make sure you have the required funds available by the Payment date assigned for the payment, or the payment will fail.

This is the default configuration for Australian and UK accounts. Please contact your relationship manager if you have any questions.

 

1. Navigate to Payments in the sidebar

Booking a new payment takes place on the Payments page in Web App. Navigate to this page in the sidebar on the left of the screen to begin this process.

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2. Select funding account

Clicking on the wallet under your business will present a dropdown menu of available Wallets to fund this payment.

 

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3. Select beneficiary or receiver

Clicking the beneficiary field will display a dropdown of recently added contacts. Select a beneficiary from this list, or click + New beneficiary or the new contact icon to create a new contact for this payment.

 

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See Adding and Managing Contacts for more information

 

4. Select amount to send

You can choose an amount to be sent or to be received by clicking on either the Sending or Receiving amount - this will update the amount on the other side.

 

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5. Add additional details for transaction

There are a number of additional details to include when creating a new payment.
These are outlined below:

 

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5.1 Reference - This reference is used to help the beneficiary identify this payment when displayed on the their bank statement

5.2 Payment type - Depending on the destination country and bank account, one or both of these options will be available for your payment.

Local - Your payment will be sent using local payment networks. These payments are generally delivered faster and with lower fees than traditional SWIFT payments. 

SWIFT - Using the SWIFT network for this payment may require additional details to be added to the beneficiary. This is normally completed when creating a new contact.

5.3 Reason for transaction - clicking this field presents a dropdown list of payment reasons to choose from to help categorise this payment.

5.4 Payment datethis is the date the payment will originate from your account. It can take 1-3 business days for your funds to arrive depending where they are being delivered.

5.5 Request ID (optional) - You can request a custom ID to be used as an internal reference if your accounting system requires this.

 

6. Review your payment details

Once you have selected Confirm payment on the previous screen, you will be presented with an overview of the payment to review before submitting. This will show all details associated with the payment.

 

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Once you have reviewed these details, check the box to agree to the terms of the payment and then click Confirm payment to proceed.

 

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7. Confirmation screen

You will be shown a booking completion screen to confirm that your payment has been successfully booked. You will also receive an email from Airwallex confirming the payment.

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You will also receive an email confirming that your payment has been booked. This email will also outline when your wallet will be debited. You must ensure that your wallet has the required funds before the payments time and date outlined.

 

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8. Ensure your Wallet is funded

If your account is configured as post fund, you will be able to book a payment even if your Wallet does not have the required funds. This lets you lock down the exchange rate at the time of booking, and protect yourself against sudden movement in exchange rates.

Navigate to your wallet from the sidebar on the left of your screen to see an overview of incoming and outgoing payments, and to check you have the required funds for this payment.

 

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If your account has a negative forecast balance, you will need to deposit more funds to ensure your payment goes through.

To do this, select + Deposit in the top right and use the information presented to deposit funds into your wallet using your local bank account.

 

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Ensure you include the transaction reference number in the reference section.

Depending on your bank, it can take up to 2 business days for your deposit to be received and reflected in your wallet.

It's important to ensure your Wallet has the required funds before the Payment date selected. Your payment will be cancelled if not funded correctly at the Payment date.

Learn more about funding your wallet.

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