What does each payment status mean?

  • New - Newly created payment not yet processed
  • In review - In review by compliance team
  • Ready for dispatch - Review completed and ready to be dispatched for processing
  • Dispatched - Dispatched for processing
  • Failed - Failed validation or returned back by the receiving bank
  • Cancelled - Cancelled on client request
  • Cancellation requested - Client has requested payment cancellation but not yet cancelled
  • Retried - Client has re-submitted a failed payment for processing
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