How do I freeze my card?

Freezing your card prevents any further transactions from being made on it. It is reversible, and you can unfreeze your card easily in your account.

You can freeze your card easily in your Airwallex account.

Please follow these steps:

Step 1. Click "Cards"


Step 2. Find the card you want to freeze, click the menu on that card, then select "Freeze card"


Your card is now temporarily disabled and cannot be used. You can unfreeze your card at any time in your account.

By phone

Alternatively, you can call our support team and they will freeze your card for you:

  • Australia - +61 13 32 99
  • China - +864008663888
  • United Kingdom - +44 808 196 7574
  • United States - +1 855 932 3331
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