Cancelling your card

You can permanently cancel your card in your Airwallex account. Please note that once your card is cancelled, it cannot be reversed. Please click this link and follow the instructions: How do I permanently cancel my card?

Freezing your card

Freezing your card prevents any further transactions from being made on it virtually, physically or on any of your devices (Google / Apple Pay). It is reversible, and you can unfreeze your card easily in your account.

This guide walks through the steps required to freeze your card using the Web App. You can also freeze your card using our iOS app - available at the App Store. 

To freeze your card, please follow these steps:

For Cardholders

Step 1. Login to your account

Step 2. Click the button with three dots

Step 3. Click 'Freeze card' to temporarily suspend any use of your card, or 'Cancel card' to permanently block your card.

 

If you freeze your card, you can unfreeze it at a later time in the same place on your account.

If you cancel your card, is this a permanent action and you won't be able to use this card any further.

For Admins

Please follow these steps:

Step 1. Click "Cards"

Step 2. Find the card you want to freeze, click the menu on that card, then select "Freeze card"

Your card is now temporarily disabled and cannot be used. You can unfreeze your card at any time in your account.

By phone

Alternatively, you can call our support team and they will freeze your card for you:

• Australia - +61 13 32 99
• China - +864008663888
• Hong Kong - +852 3001 5833
• United Kingdom - +44 808 196 7574
• United States - +1 855 932 3331

 

Unfreezing your card

You can unfreeze your card in your Airwallex account:

Step 1. Click "Cards"

Step 2. Find the card you want to unfreeze, click the menu on that card, then select "Unfreeze card"

Your card is now ready to use again!