What should I do if my card is lost or stolen?

If your card has been lost or stolen, please freeze your card immediately.

In your Airwallex account

The quickest way to freeze your card is in your Airwallex account:

Step 1. Click "Cards"

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Step 2. Find the card you want to freeze, click the menu on that card, then select "Freeze card"

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Your card is now temporarily disabled and cannot be used. You can unfreeze your card at any time in your account.

By phone

Alternatively, you can call our support team and they will freeze your card for you:

  • Australia - +61 13 32 99
  • China - +864008663888
  • United Kingdom - +44 808 196 7574
  • United States - +1 855 932 3331
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