Frequently Asked Questions
Find answers for the questions you have about Airwallex.
- Contact Us
- Preparing KYC Material for Hong Kong (China)/ Business
- Preparing KYC Material for China/ Business
- Preparing KYC Material for a Business
- Preparing KYC Material for Singapore/ Business
- Preparing KYC Material for Australia/ Business
- Can I register an account with Airwallex?
- How to find your Amazon Seller ID and MWS information?
- Accounting routing description
- How do I fill in the account name?
- How do I find Amazon registered information?
- Can people in my organisation have different access levels?
- What is a global account?
- How does a global account differ from a bank account?
- Which currencies can I get a global account in and what payments can I receive?
- How much can I keep in my global account?
- How is my global account different from my Airwallex Wallet?
- How do I link my Amazon account to my global account?
- How is the foreign exchange rate calculated?
- When do I receive confirmation of the foreign exchange rate used for my conversion?
- What is spot date?
- What is the difference between live pricing and carded pricing?
- What is the maximum number of days into the future that I can book a conversion for?
- When can I book conversions?
- How do I dispute a transaction?
- Which countries or regions can I send money to?
- Why do I sometimes need to supply supporting documents?
- What is the maximum amount I can make a payment for?
- Are there any restrictions on when I can make a payment?
- What is a SWIFT code?
- Two-factor Authentication
- Is Airwallex secure?
- How is Airwallex regulated?
- Do you share my personal information?
- How to set up your employee with an Airwallex card?
- What is the automatic conversions for cards?
- How do I get an Airwallex Borderless Card?
- What is a virtual card and where can I use it?
- How much does it cost?
- What currencies are supported by the Airwallex Borderless Card?
- Why should I connect my Airwallex account to Xero?
- How do I connect my Airwallex account to Xero?
- How does the Airwallex connection to Xero work?
- How do I disconnect my account?
- How do I disconnect a currency?
- When will my Airwallex transactions sync to Xero?
- User Management Guide and Tutorials
- Creating a single payment
- Transaction Approval User Guide
- Booking an FX conversion
- Funding your wallet
- Linking a Global account to a Marketplace
- How do I get access to Airwallex’s WeChat Payment Acceptance Product?
- What WeChat payment methods does the product support?
- Will you support other payment methods?
- What transaction and settlement currencies does the Wechat product support?
- How long does settlement take?
- Will there be a minimum limit for me to receive my settled funds with Wechat payment acceptance?