Frequently Asked Questions
Find answers for the questions you have about Airwallex.
- I'm a citizen of Russia/Belarus. Can I apply for the Airwallex account?
- Preparing KYC Material for Malaysia Businesses
- Preparing KYC Material for US Businesses
- Can I open an account with Airwallex?
- Why should I use Airwallex?
- What features are available in my registered business location?
- How to manage your multiple accounts with Account Group?
- How to set up multiple accounts under the same entity
- I forgot my password, what do I do?
- How do I open an account for my second business?
- How do I update my business address/trading name?
- How do I update details on my account? (email, phone number, 2FA preference, etc)
- What is a global account?
- How is my global account different from my Airwallex Wallet?
- How does a global account differ from a bank account?
- How much can I keep in my global account?
- Which currencies can I get a global account in and what payments can I receive?
- How do I withdraw or transfer money from my global account?
- When can I create conversions?
- I made a mistake with my conversion
- How is the foreign exchange rate calculated?
- Is there a minimum and maximum limit to the amount I can convert?
- When do I need to have funded my conversion?
- What happens if I miss the funding cut-off?
- Do I need to pay tax on my international transfers?
- Provide your CNY Inbound Declarant
- How long should it take for my beneficiary to receive their funds?
- What fees will apply to my transfer?
- Why has my transaction for Cryptocurrency been declined?
- How can I provide order information for CNY Local transfers?
- Is Airwallex secure?
- Two-factor Authentication
- Do you share my personal information?
- How does Airwallex keep my money safe (UK & European Customers)
- How do I choose between a Company Card or Employee Card?
- 2FA for card transactions
- Company Card Contacts
- How many cards can I add to my device (Apple Pay)?
- Why have transactions gone through, even after my card has been frozen / cancelled?
- The verification code for my card payment is failing (Visa 3DS)
- How do the branding themes work with the Xero Invoice Payment integration
- How to troubleshoot or disconnect your Xero invoice connection
- How to create and send a Xero invoice using the Airwallex payment service
- How to set up your Xero invoice connection
- Why should I connect my Airwallex account to Xero?
- How do I connect my Airwallex account to Xero?
- How to Install Airwallex as a payment method with Shopify
- How to reconcile your Airwallex Xero Invoice Payments
- Settlement currency for my Shopify store sales
- Payment methods I can offer on my Shopify store if I use Airwallex Online Payments
- Transaction fees applied by Shopify on my store sales
- Setting up the Airwallex Shopify Integration
- What is Airwallex Expenses?
- Expenses Pricing
- Is Airwallex Expenses available on mobile?
- How to set up Expenses as an Admin
- Expense roles and permissions
- Approving expenses
- Hubspot Integration
- NetSuite Bank Feeds
- How to find your NetSuite account details to authorise your account
- NetSuite Bill Pay
- What is our Zapier Connection?
- What can I do with Airwallex and Zapier?