Frequently Asked Questions
Find answers for the questions you have about Airwallex.
- Can I open a personal account?
- I'm having trouble signing up
- Contact our sales team
- Contact us
- Preparing KYC Material for Hong Kong (China)/ Business
- Preparing KYC Material for China/ Business
- How do I resend an invitation to a new user?
- Can I open an account with Airwallex?
- How to find your Amazon Seller ID and MWS information?
- Accounting routing description
- How do I fill in the account name?
- How do I find Amazon registered information?
- Receiving deposits from your eBay, Shopify or Amazon store into your Global Account
- What is a global account?
- How does a global account differ from a bank account?
- Which currencies can I get a global account in and what payments can I receive?
- How much can I keep in my global account?
- How is my global account different from my Airwallex Wallet?
- How is the foreign exchange rate calculated?
- When do I receive confirmation of the foreign exchange rate used for my conversion?
- What is spot date?
- What is the difference between live pricing and carded pricing?
- What is the maximum number of days into the future that I can book a conversion for?
- When can I book conversions?
- My incoming deposit is missing
- Do I need an Airwallex account to receive a payment from a business that uses Airwallex?
- How do I create a batch payment?
- Which countries or regions can I send money to?
- Why do I sometimes need to supply supporting documents?
- What are my transaction limits?
- Bug Bounty Program Rules
- Two-factor Authentication
- Is Airwallex secure?
- How is Airwallex regulated?
- Do you share my personal information?
- I have multiple cards but can only see one in my account. How can I see the others?
- How do I freeze or cancel my employee card?
- How do I report fraud, or a lost or stolen card?
- How do I dispute a transaction?
- How do I get an Airwallex Borderless Card?
- What is a virtual card and where can I use it?
- Why should I connect my Airwallex account to Xero?
- How do I connect my Airwallex account to Xero?
- How does the Airwallex connection to Xero work?
- How do I disconnect my account?
- How do I disconnect a currency?
- When will my Airwallex transactions sync to Xero?
- User Management Guide and Tutorials
- User Role Permission Guide
- Creating a single payment
- Transaction Approval User Guide
- Booking an FX conversion
- Funding your wallet
- How do I get access to Airwallex Online Payments Product?
- What payment methods does the product support?
- What transaction and settlement currencies does the product support?
- How long does the settlement take?
- How can I reconcile my payments for accounting purposes?
- Where can I see all the payments I have received?