Frequently Asked Questions
Find answers for the questions you have about Airwallex.
- Can I open an account with Airwallex?
- Why do I need to verify my account?
- What features are available in my registered business location?
- Why should I use Airwallex?
- What country does my business have to be registered in for opening an Airwallex account?
- What is Airwallex' Acceptable Use Policy?
- Two-factor Authentication
- I forgot my password, what do I do?
- How do I update details on my account? (email, phone number, 2FA preference, etc)
- How do I update my business address/trading name?
- How can I opt out of marketing notifications?
- How to manage your multiple accounts with Account Group?
- Why was my wallet top-up via direct debit cancelled?
- How long does it take to add funds to my Airwallex wallet via direct debit?
- What is a global account?
- How is my global account different from my Airwallex Wallet?
- How does a global account differ from a bank account?
- How much can I keep in my global account?
- When can I create conversions?
- I made a mistake with my conversion
- How is the foreign exchange rate calculated?
- Is there a minimum and maximum limit to the amount I can convert?
- When do I need to have funded my conversion?
- What happens if I miss the funding cut-off?
- Why did my bank transfer fail?
- What information do I need to provide on my transfer recipients?
- Which currencies can I create transfers in?
- How long should it take for my recipient to receive their funds?
- When can I send my transfer?
- Do I need to pay tax on my international transfers?
- How to understand your card / expenses subscription fees
- MCC Rewards Cash Back Promotion
- How do I choose between a Company Card or Employee Card?
- 2FA for card transactions
- Company Card Contacts
- How many cards can I add to my device (Apple Pay)?
- Why should I connect my Airwallex account to Xero?
- How do I connect my Airwallex account to Xero?
- How does the Airwallex connection to Xero work?
- How do the branding themes work with the Xero Invoice Payment integration?
- How to troubleshoot or disconnect your Xero invoice connection
- How to create and send a Xero invoice using the Airwallex payment service
- How to understand and reduce failed payments
- How do I pass on fees or apply a surcharge on a customer payment?
- How to Install Airwallex as a payment method with Shopify
- How to reconcile your Airwallex Xero Invoice Payments
- Can I settle my Shopify sales in different currencies with Airwallex Online Payments?
- Payment methods I can offer on my Shopify store if I use Airwallex Online Payments
- How can I assign expenses directly to Xero contacts?
- What is Airwallex Expenses?
- Expenses Pricing
- Is Airwallex Expenses available on mobile?
- How to set up Expenses as an Admin
- Expense roles and permissions