Frequently Asked Questions
Find answers for the questions you have about Airwallex.
- Can I open an account with Airwallex?
- Why should I use Airwallex?
- What features are available in my registered business location?
- Why do I need to verify my account?
- Is there a sign up fee?
- What country does my business have to be registered in for opening an Airwallex account?
- How to set up multiple accounts under the same entity
- I forgot my password, what do i do?
- How do I open an account for my second business?
- How do I update my business address/trading name?
- How do I update details on my account? (email, phone number, 2FA preference, etc)
- Can people in my organisation have different access levels?
- What is a global account?
- How is my global account different from my Airwallex Wallet?
- How does a global account differ from a bank account?
- How much can I keep in my global account?
- Which currencies can I get a global account in and what payments can I receive?
- How do I withdraw or transfer money from my global account?
- Why can I only buy and not sell some currencies?
- How is the foreign exchange rate calculated?
- What is the interbank rate?
- Is there a minimum and maximum limit to the amount I can convert?
- What happens if I don’t need the full amount of the conversion I booked?
- Can I cancel my conversion request?
- How long should it take for my beneficiary to receive their funds?
- What fees will apply to my transfer?
- Why has my transaction for Cryptocurrency been declined?
- What is the "transfer date"?
- Why am I being asked to enter a PIN code when making a payment?
- Where's my salary? (Bigo, Likee, Nimo TV, Wesing and more)
- Is Airwallex secure?
- Two-factor Authentication
- Do you share my personal information?
- How does Airwallex keep my money safe (UK & European Customers)
- How many cards can I add to my device (Apple Pay)?
- Why have transactions gone through, even after my card has been frozen / cancelled?
- The verification code for my card payment is failing (Visa 3DS)
- I’m not receiving the verification code for my card payment (Visa 3DS)
- When should I use a company card vs an employee card?
- What currencies are supported by the Airwallex Borderless Card?
- Why should I connect my Airwallex account to Xero?
- How do I connect my Airwallex account to Xero?
- How does the Airwallex connection to Xero work?
- How do I disconnect my account?
- How do I disconnect a currency?
- When will my Airwallex transactions sync to Xero?
- How is GST charged for Online Payments transactions?
- What are the foreign currency fees involved and how do they work?
- What payment methods does the product support?
- How do I get access to Airwallex's Online Payments product?
- How do I get funds into my bank account once the funds have settled?
- Where can I see all the payments I have received?