Frequently Asked Questions
Find answers for the questions you have about Airwallex.
- Verifying your Business in Canada
- Can I open an account with Airwallex?
- What features and products are available in my registered business location?
- Why should I use Airwallex?
- What country does my business have to be registered in for opening an Airwallex account?
- What is Airwallex' Acceptable Use Policy?
- Information regarding Silicon Valley Bank
- How does Airwallex keep my money safe
- How do I receive my Rewards?
- Two-factor Authentication
- I forgot my password, what do I do?
- How do I update details on my account? (email, phone number, 2FA preference, etc)
- What is a Global Account?
- How does a Global Account differ from a bank account?
- How is my Global Account different from my Airwallex Wallet?
- How much can I keep in my Global Account?
- Which currencies can I get a Global Account in and what payments can I receive?
- How do I withdraw or transfer money from my Global Account?
- How to handle transfers that are blocked or stuck in approval?
- Canada Local Transfer Guide
- Why did my bank transfer fail?
- What information do I need to provide on my transfer recipients?
- Which currencies can I create transfers in?
- How long should it take for my recipient to receive their funds?
- When can I create conversions?
- I made a mistake with my conversion
- How is the foreign exchange rate calculated?
- Is there a minimum and maximum limit to the amount I can convert?
- When do I need to have funded my conversion?
- What happens if I miss the funding cut-off?
- Borderless Cards FAQ
- What are Pending or Reversed card transactions?
- How to understand your card / expenses subscription fees
- MCC Rewards Cash Back Promotion
- How do I choose between a Company Card or Employee Card?
- 2FA for card transactions
- Airwallex Xero Integration Overview
- Xero Bank Feed - What is a bank feed or sync?
- Xero Bank Feed - How do I set up my Xero Bank Feed?
- Xero Expenses Data - How does the Xero Expenses Data Integration work?
- Xero Expenses Data - How do I set up my Xero Expense Data integration?
- Xero Expenses Data - How do I update my Xero Expense Data integration?
- Airwallex Pay as a payment method
- Can I disable a payment method?
- How to understand and reduce failed payments
- How do I pass on fees or apply a surcharge on a customer payment?
- How do I install Airwallex as a payment method with Shopify?
- How to reconcile your Airwallex Xero Invoice Payments
- Overview of Airwallex Expenses
- Admin Guide: Setting up Expenses
- How do I remove expenses that I don’t want to process through Airwallex?
- How do I set up custom approval workflows for Expenses?
- How do I assign managers to users for Expense approvals?
- Admin Guide: Expense roles and permissions