Where do I find my invoices?
- You can find your invoices in the Statements or Plan & Billing section of your account. This includes a summary of fees from your previous billing cycle, and a list of historical invoices for your account.
- If your account’s monthly subscription plan (e.g. Explore, Growth, Accelerate) with Airwallex is already active, you can find the invoice under Plan & Billing section on the side menu.
- “Setting -> Plan & Billing -> “Invoice history”
- If your account’s monthly subscription plan (e.g. Explore, Growth, Accelerate) with Airwallex is not yet active, you can find the invoice under Statements section on the side menu
Who can access the plan & billing section of my account?
- For Statements section, you have to either be in the role of Account Owner or Account Admin to be able to access the invoice of your account
- For Plan & Billing section, you have to be the following roles to be able to review the invoice:
- Account Owner
- Account Admin
- Finance Manager
- Finance Bookkeeper
When will my invoices be issued?
- Invoices are issued automatically 6 days after the end of your monthly billing period. After this you will be able to find your invoices in the Statements or Plan & Billing section of your account.
When is payment due?
- We will deduct any owed fees from your wallet balance 10 days after your invoice is issued. Ensure your wallet balance is topped up to ensure fees can be deducted smoothly.+
How do billing cycles work for customers who sign up on or after 1 March 2026?
For customers who sign up on or after 1 March 2026, billing follows a natural month cycle, from the 1st of one month to the 1st of the next, regardless of the date they signed up or completed verification.
For example, if a customer signs up on 15 February and completes verification on 20 February without a free trial, their first billing cycle runs from 20 February to 1 March, and the next cycle runs from 1 March to 1 April.
If the customer starts with a free trial, and the trial runs from 20 February to 20 March, the first billing cycle runs from 20 March to 1 April, followed by 1 April to 1 May.
How did billing cycles work for customers who signed up before 1 March 2026?
For customers on older billing logic, billing cycles were based on the date they completed verification or the date of their latest plan upgrade. This means some customers may have billing cycles that run from one day of the month to the same day in the following month, rather than on a natural month basis.
For example, if a customer completed verification on 20 February and had no free trial, their first billing cycle would run from 20 February to 20 March, and the next cycle would run from 20 March to 20 April.
Which account is billed for subscription fees?
Subscriptions are associated with an organisation. Within that organisation, a billing entity and billing account can be specified for Subscription fees. By default, this is the first entity and account created.
What are my payment options?
Airwallex makes it easy for you to pay your invoices. We’ll simply deduct any fees owed directly from your wallet balance.
Can I change to quarterly or annual billing?
We currently only offer monthly billing cycles.