Invoices and Billing FAQ

Where do I find my invoices?

  • You can find your invoices in the Statements or Plan & Billing section of your account. This includes a summary of fees from your previous billing cycle, and a list of historical invoices for your account.

Who can access the plan & billing section of my account?

  • Only users with the Owner and Account Admin role can access this section.

When will my invoices be issued?

  • Invoices are issued automatically 6 days after the end of your monthly billing period. After this you will be able to find your invoices in the Statements or Plan & Billing section of your account.

When is payment due?

  • We will deduct any owed fees from your wallet balance 10 days after your invoice is issued. Ensure your wallet balance is topped up to ensure fees can be deducted without smoothly.

What are my payment options?

  • Airwallex makes it easy for you to pay your invoices. We’ll simply deduct any fees owed directly from your wallet balance.

Can I change to quarterly or annual billing?

  • We currently only offer monthly billing cycles.