Where are pricing plans available?
Subscription plans are currently only available for Australia customers. For regions without subscription plans, refer to the pricing page and terms of that region for more information.
Your business registration location will determine whether or not you are considered an Australian customer and need to subscribe to a plan when registering your account.
Can I trial Airwallex before committing to a plan?
New customers will be able to trial the product and features of either the Explore or Grow plan for 1 month prior to billing starting.
Is there a free plan?
The Explore plan gives you access to all of Airwallex’s core features including Global Accounts, FX & Transfers, Payments, and Cards with no monthly fee if you deposit $5K monthly or maintain a minimum balance of $10K.
Are there additional fees besides the monthly plan fee?
In addition to the monthly fee, existing transaction fees for FX, Transfers, and Payment processing will still apply. Any spend users will be charged over the monthly plan allowance.
How do I pay for my plan? When will I be billed/charged?
Billing occurs at the end of each monthly subscription. Your invoice will be issued 6 days after your billing cycle ends, and we will deduct any owed fees from your wallet 10 days after your invoice is issued.
Where do I find my plan information?
You can find your plan information in the Plan & Billing section of your account. You can find this under the 'Account' menu on the left. This includes information around company card limits and usage, as well as your current monthly spend users.
To find out more information about what features and benefits are included in your plan, you can click ‘Manage Plan’ to view and compare your plan to our other available plans.
What happens if I reach my company card limit?
If you reach your company card limit you will not be able to create any additional company cards. To increase your company card limit you can upgrade your plan.
What is a spend user?
You are only charged for users who use spend management within a given monthly billing cycle. A user is considered an active spend management user when they meet any of the following criteria:
- Is an active employee cardholder
- Submits, approves, or pays a card expense or reimbursement
- Submits, approves, or pays a bill
What kind of support do I receive with my plan?
Each plan comes with a different level of support. Our Explore and Grow plans receive standard support via email, while our Accelerate plan includes a dedicated account manager to provide hands on support while your subscription is active.
Will I be able to change my plan?
You can select a new plan at any time in the Manage Plan section of your account, under Plan & Billing.
Upgrading your plan to a higher plan will take effect immediately, unlocking any new products and services we offer as a part of that plan as soon as you upgrade.
When you choose to downgrade your plan it will take effect at the end of your current monthly subscription, allowing you time to prepare accordingly and ensure a smooth transition to your new plan. See ‘What happens when I downgrade my plan?’ for more information.
Who can change plans?
Anyone with the Owner or Account Admin role can upgrade or downgrade to a new plan.
What happens when I downgrade my plan?
When downgrading your plan you will lose access to certain products and features based on the plan you are downgrading to.
This may include:
- Losing access to our spend products (bill pay, expenses, and reimbursements), and any data that is associated with them.
- Decreasing your company card limit, and losing any company cards over your new plans limit. Note, that if you remove cards yourself before your downgrade takes place, we will automatically cancel cards over your new plans limit. Cards closest to their expiry date will be canceled first.
- Any connections you have set up being canceled. This may include Netsuite Bill Pay and Expense integrations, and QuickBooks, and Xero Expense and Bill Pay integrations.
We recommend you review your account before you downgrade, and take appropriate action to ensure a smooth transition for when the downgrade occurs.
This includes:
- Downloading any reports or data for products you will no longer have access to.
- Canceling any company cards over the limit of the plan you are downgrading to.
- Disabling any connections you have that won’t be available on your new plan.
How can I cancel my subscription?
An owner of an account can initiate a subscription cancellation in the Manage Plan page, within the Plan & Billing section of your account. You can find the cancel subscription button at the bottom of the Manage Plan page.
The requirements for cancelling a subscription include
- You have with fully withdrawn any remaining funds from your Yield account
- Your wallet balance across all accounts within your subscription is zero
- You are not currently using Global Entity Management*
Canceling your subscription will cause you to lose access to Airwallex products and services until you decide to subscribe to a new plan again in the future.
When you choose to cancel your subscription, the cancellation will take effect at the end of your current monthly subscription. This allows you to prepare accordingly and ensure a smooth transition off using our products and services.
Your account will continue to exist with Airwallex and you can subscribe to a new plan at any time by logging back into your account, and choosing a new plan to subscribe to.
* If you are using Global Entity Management, you can reach out to your Account Manager to help you with your subscription cancellation.
Who can cancel a subscription?
Anyone with the Owner role can cancel a subscription.