When does the daily user data update occur?
The update occurs every 24 hours from the time you first set up your HRIS connection. For example, if setup occurred at 10:00 AM, the next sync will be at 10:00 AM the following day.
Can I trigger an ad hoc sync to download the latest user data?
Yes. You can click the “Sync now” button in the connected HRIS card. Please note you are limited to 30 ad hoc syncs per month.
Why am I not seeing the full list of employees in my HRIS?
This typically happens if the person who connected the HRIS does not have full admin access. Ensure the user setting up the connection has the appropriate permissions to the entire employee directory.