You’re seeing these errors because we couldn’t sync data to the connected Xero bank account. The bank account is not currently active, most likely because it has been archived or deleted in Xero.
First, check whether your bank account is archived or deleted. Log in to your Xero organisation and review your list of archived accounts.
If your bank account appears in the archived accounts list, it has been archived. If it does not appear in the list, the bank account has been deleted.
To restore a connection to an archived bank account, follow these steps.
- In Xero, restore the bank account
- In Airwallex, return to the account mapping page. You do not need to make any changes to the mapping, simply save the existing mapping. This should resolve the error.
To resolve the connection error that occurs when a bank account is deleted, go to Airwallex’s edit account mapping page and select a different Xero bank account.