This error occurs when you select the option to “create new Xero bank account” option when performing your account mapping. Airwallex will attempt to create a Xero bank account with a default bank account name. However, Xero blocked the creation of the bank account because an archived bank account with that same name already exists in your Xero organisation.
To confirm whether the archived bank account with the same name already exists, you can check your list of archived accounts in Xero.
There are 3 ways you can resolve this issue:
Option 1: Restore the archived bank account in Xero if you wish to continue using it. You can then retry the account mapping in Airwallex to the restored bank account.
Option 2: Use another existing active bank account if you have another bank account ready to sync Airwallex transactions to. On the Airwallex account mapping page, select it from the Xero bank account dropdown.
Option 3: Rename the archived bank account in Xero so that you can use a newly created bank account in Airwallex. Once you restore the archived bank account, rename it to a new name in order to free up the original name. At this point, you can optionally choose to archive it again. This will allow you to retry and successfully complete the account mapping process in Airwallex with a newly created Xero bank account.