What is an Airwallex subscription plan?
To access Airwallex under our subscription pricing model, you must subscribe to a plan.
A subscription is set at the organisation level, so the pricing and entitlements apply across all entities and accounts within that organisation.
Depending on the plan selected, you can access services such as business accounts, issuing, spend, payments, and billing.
Where are pricing plans available?
Subscription plans are currently available in Australia, New Zealand, Singapore, China, Europe, United Kingdom, Canada, and the United States of America. For regions without subscription plans, refer to the pricing page and terms of that region for more information.
Your business registration location will determine whether or not you need to subscribe to a plan when creating your account, and which region's pricing and plans will be available to you.
Can I trial Airwallex before committing to a plan?
In some regions, new customers will be able to trial the product and features of some plans for 1 month prior to billing starting. Check your region's pricing page and terms for more information.
Is there a free plan?
In some regions there are plans with no subscription fee that give you access to all of Airwallex’s core features, including Global Accounts, FX & Transfers, Payments, and Cards. Check your region's pricing page and terms for more information.
Are there additional fees besides the monthly plan fee?
In addition to the monthly fee, existing transaction fees for FX, Transfers, and Payment processing will still apply. In some regions you may also incur additional charges for active spend users. Check your region's pricing page and terms for more information.
What is an active spend user?
You are only charged for users who use our Spend product within a given monthly billing cycle. A user is considered an active spend management user when they meet ANY of the following criteria:
- Is an active employee cardholder OR
- Submits, approves, or pays a card expense or reimbursement OR
- Submits, approves, or pays a bill
What happens if I reach my company card limit?
If you reach your company card limit you will not be able to create any additional company cards. To increase your company card limit you can upgrade your plan.
All currently active company cards will count towards your subscription's current company card limit. If a company card is cancelled, it will no longer be counted towards your limit.
Where do I find my plan information?
You can find your plan information in the Plan & Billing section of your account. You can find this under the 'Settings' menu on the left. This includes information around company card limits and usage, as well as your current monthly spend users.
To find out more information about what features and benefits are included in your plan, you can click ‘Manage Plan’ to view and compare your plan to our other available plans.
Will I be able to change my plan?
You can select a new plan at any time in the Manage Plan section of your account, under Plan & Billing.
Upgrading your plan to a higher plan will take effect immediately, unlocking any new products and services we offer as a part of that plan as soon as you upgrade.
When you choose to downgrade your plan it will take effect at the end of your current monthly subscription, allowing you time to prepare accordingly and ensure a smooth transition to your new plan. See ‘What happens when I downgrade my plan?’ for more information.
Who can change plans?
Anyone with the Owner or Account Admin role can upgrade or downgrade to a new plan.
What happens when I downgrade my plan?
When downgrading your plan you will lose access to certain products and features based on the plan you are downgrading to.
This may include:
- Losing access to our spend products (bill pay, expenses, and reimbursements), and any data that is associated with them.
- Decreasing your company card limit, and losing any company cards over your new plans limit. Note, that if you remove cards yourself before your downgrade takes place, we will automatically cancel cards over your new plans limit. Cards closest to their expiry date will be canceled first.
- Any connections you have set up being canceled. This may include Netsuite Bill Pay and Expense integrations, and QuickBooks, and Xero Expense and Bill Pay integrations.
We recommend you review your account before you downgrade, and take appropriate action to ensure a smooth transition for when the downgrade occurs.
This includes:
- Downloading any reports or data for products you will no longer have access to.
- Canceling any company cards over the limit of the plan you are downgrading to.
- Disabling any connections you have that won’t be available on your new plan.
How can I cancel my subscription plan?
An owner of an account can initiate a subscription cancellation in the Manage Plan page, within the Plan & Billing section of your account. You can find the cancel subscription button at the bottom of the Manage Plan page.
The requirements for cancelling a subscription include
- Your wallet balance across all accounts within your subscription is zero
- You are not currently using Global Entity Management*
Canceling your subscription will cause you to lose access to Airwallex products and services until you decide to subscribe to a new plan again in the future.
When you choose to cancel your subscription, the cancellation will take effect at the end of your current monthly subscription. This allows you to prepare accordingly and ensure a smooth transition off using our products and services.
Your account will continue to exist with Airwallex and you can subscribe to a new plan at any time by logging back into your account, and choosing a new plan to subscribe to.
* If you are using Global Entity Management, you can reach out to your Account Manager to help you with your subscription cancellation.
Who can cancel a subscription?
Anyone with the Owner role can cancel a subscription.
Will I still have my Global Accounts if my plan is cancelled?
Your Global Account account numbers will remain the same and will become available again for use once you reactivate your plan.
Will my cards get cancelled?
Your cards will not be cancelled. Instead, they will be frozen and will not be usable until you reactivate your Airwallex plan. Note that cards have expiration dates and may become expired by the time you reactivate your plan.
What kind of support do I receive with my plan?
Each plan comes with a different level of support. Our Explore and Grow plans receive standard support via email, while our Accelerate plan includes a dedicated account manager to provide hands-on support while your subscription is active.