Q: How long will my application take to process?
After you submit all required business information, your application will be processed within 1-2 business days. This estimated time can vary based on your application's complexity.
Our team may contact you via your sign-up email address to gather further information or documents. Please keep an eye on your email inbox or log in to the Airwallex Webapp for any messages from us.
Q: Where can I see the application status?
You can navigate to “Payments” after logging into your account to find your latest application status.
Q: Why was my application for payments declined?
If your application was declined, please navigate back to the payments page. If a new submission is possible, we recommend reviewing all previously submitted information for accuracy. Common reasons for declines include:
- Website Accessibility: We were unable to access your website, possibly due to it being in staging mode or not yet fully operational. Please ensure your website is fully functional with clear products or services listed before submitting a new application.
- Unclear Business Model: Based on your website or other provided information, we could not clearly ascertain the products or services you offer to your customers. Please ensure your business model and how customers can purchase your products or services are clearly presented.
- Unanswered Information Requests: We previously sent a request for additional information which was not responded to. Please resubmit a new application, and we will reach out again if further details are needed.
- Unfulfilled payment method Requirements: Many payment methods would have specific onboarding requirements. Based on our assessment, your website or current information cannot be approved for partial or all applied payment methods in your application. Please refer to Payment Method Onboarding Requirement for details
- Your application did not meet the criteria during our internal review process. We cannot disclose the specific details behind this decision due to our internal standards.
Q: What can I do when I receive a Payments application rejection notice?
An email has been sent detailing the follow-up steps, including information on resubmission eligibility. This may also be viewed from the payments tab in your Airwallex account.
Both email and notice will specify necessary edits or additional information required prior to your resubmission.
We apologise in the event that we are unable to approve your application after careful review, please feel free to continue using Airwallex’s other products.
Q: Why are some of the applied payment methods not approved?
Many payment methods would have specific onboarding requirements. Based on our assessment, your website or current information cannot be approved for partial or all applied payment methods in your application. Please refer to Payment Method Onboarding Requirement for details
Q: Why some of approved payment method is not activated or still shows “In review”
Some payment methods would require special review/registration for activations. It may take up to 20-30 days for certain payment methods. Please integrate your activated payment method first while you are waiting for the other payment method to be activated. We will update your payment method activation status in Web-app as soon as we get response from correspondent payment methods.