Airwallex Billing supports multiple ways for your customers to pay invoices
- Online checkout (recommended): Let customers pay invoices online via a secure, hosted checkout. Accept cards and alternative payment methods (including Apple Pay and Google Pay where available).
Note: Online checkout requires Airwallex Payments to be activated.
- Out‑of‑band payment: Collect funds outside of Airwallex (e.g., bank transfer or cheque) and record settlement by marking the invoice as paid.
Currency coverage: Airwallex supports collection in 130+ currencies; note that individual payment methods may not support every currency.
Cancelling or refunding payments
Depending on your billing stage, you have different options to correct or reverse charges.
Invoice lifecycle actions:
- Delete an invoice (DRAFT only). Irreversible.
- Finalize an invoice (locks edits and confirms a commercial agreement; payment_status becomes UNPAID).
- Void an invoice (FINALIZED and unpaid). Irreversible.
- Mark as paid (FINALIZED invoices that were paid out‑of‑band). Irreversible.
Adjustments and refunds:
- Issue credit notes and partial refunds where supported to correct previously issued/paid invoices.
- Retrieve related billing transactions (e.g., payments and refunds) for reconciliation and audit.
Payment notifications and alerts
Keep customers informed automatically and reduce manual follow‑ups with billing emails you can toggle in Billing Settings.
- Enable/disable specific emails (e.g., invoice due reminders, payment succeeded/failed) to fit your customer experience.
- Emails are sent only when a valid customer email is on file.
- Configure defaults and dunning behavior (for subscriptions) under Billing Settings.