MYOB Business Bank Feed

Introduction

The Airwallex and MYOB connection automates your financial bookkeeping by establishing a direct bank feed between the two platforms.

This integration automatically syncs your Airwallex AUD or NZD account transactions and balances directly into MYOB, eliminating manual CSV uploads and streamlining the reconciliation process.

This setup guide covers:

• Setup Instructions
  • Step 1: Prerequisites – MYOB Plan & Feed Availability
  • Step 2: Initiate Connection from MYOB
  • Step 3: Select Airwallex Accounts to Sync
  • Step 4: Complete Setup
• Managing Your Bank Feed Connection

Setup Instructions

Step 1: Prerequisites – MYOB Plan & Feed Availability

Before you start, check the following:

• MYOB product: This connection is available for MYOB Business (AccountRight / AccountRight Live). It is not available on other MYOB products.
• Currency: Only your business's domestic currency wallet can be linked — AUD for Australian businesses, NZD for New Zealand businesses. Multi-currency Airwallex wallets cannot be linked to a single MYOB feed; you'll only see accounts in your domestic currency during setup.
• Feed availability: MYOB limits the number of bank feeds available per plan (for example, Business Lite plans are capped at 2 feeds). If you've already used all your available feeds, you'll need to upgrade your MYOB plan before you can connect Airwallex — MYOB will prompt you to do this during setup if needed.

Step 2: Initiate Connection from MYOB

1. Log in to MYOB and open your Banking Hub (Banking → Banking hub). Click Connect bank or credit card
   
   
    
2. Find Airwallex in the list of supported banks, accept the confirmations, and click Next.
   
   
    
3. You'll be redirected to an Airwallex-hosted account selection page to continue setup.

Step 3: Select Airwallex Accounts to Sync

1. If prompted, log in to your Airwallex account.
2. Review the Airwallex accounts shown on the account selection page — only accounts in your business's domestic currency (AUD or NZD) will be available to select.

3. Select the Airwallex account(s) you want to connect to MYOB.
   
   
    

   Note: The number of accounts you can select may be limited by your remaining MYOB feed quota. If you have no feeds remaining, you'll see a message asking you to upgrade your MYOB plan first.
   
   
    

4. Select Allow to create the feed(s).

Step 4: Complete Setup

1. Once at least one feed has been created successfully, you'll see a setup confirmation and be redirected back to MYOB's Banking Hub.
   
2. Until MYOB receives the first transaction in your file, the Banking Hub displays the financial institution name by default.

3. When a transaction becomes available for reconciliation, a banner will prompt you to add a category.
   
   
   
   You can either select a standard category or create a custom category using the bank account name.
   
   
   
   The category name does not need to match the Airwallex bank account name. Categories are primarily used for accounting purposes. The account name provided when you create the feed is used internally by Airwallex services and is displayed during the onboarding flow.
    

4. Your first sync is scheduled automatically — no further action is needed.

5. Going forward, transactions sync automatically at least once every four hours.

Important: The BSB and account numbers displayed in MYOB for an Airwallex bank feed are dummy values. Do not use these details to receive or transfer funds. Use them only to match the MYOB account with the corresponding Airwallex account.

Managing Your Bank Feed Connection

How to view your connected accounts

1. Navigate to the MYOB connection page: Select Settings → Connections, then select MYOB. 
2. View your active feed mappings, including account name, account number/BSB (for AU accounts), currency, and feed status.
3. Check the last and next scheduled sync times.

How to sync historical transactions

1. Navigate to the MYOB connection page: Select Settings → Connections, then select MYOB. 

2. From the MYOB connection page in Airwallex, choose the option to backfill historical transactions.
    

   
    

3. Select a start date — you can go back up to one year.
   
4. Start the sync. You'll see in-app status while it runs, and be notified on completion or if an error occurs.

How to disconnect

1. From the MYOB connection page in Airwallex, select the specific feed you want to disconnect.
   
   
    
2. Confirm the disconnection. Airwallex will notify MYOB to remove the feed.
3. Important: MYOB does not notify Airwallex if you disconnect a feed directly from MYOB's side. If you disconnect there, please also remove the connection from Airwallex so both systems stay in sync.

Troubleshooting sync failures

• If a scheduled sync fails (for example, due to expired credentials or the feed being deleted in MYOB), Airwallex automatically emails the workspace owner and admins, and shows a persistent error banner on the MYOB connection page with guidance to resolve it.
• If you see a "connection needs attention" prompt, this usually means the feed was disconnected or broken on MYOB's side. Reconnect by re-initiating the connection from MYOB's Banking Hub (see Step 2).