Businesses using the services of Airwallex Vietnam entity (i.e. CTIN PAY Co., Ltd) must provide supporting documents for international payouts. These documents support the commercial purpose of the transfer.
Who this applies to
This article is for businesses based in Vietnam that use an Airwallex account with the Airwallex Vietnam entity.
For this launch, international payouts are in USD and funded from your VND balance. Only supported goods and services purposes are available; local VND payouts follow a different process. Batch transfers are not supported for this workflow.
What documents should I prepare?
Select a supported transfer purpose first. The Airwallex Vietnam entity will show the document types expected for that purpose.
- Goods: A sales contract, purchase order, or similar agreement; an invoice or payment request; and, where relevant, proof of fulfilment or delivery.
- Services: A service agreement, contract, or similar document and an invoice or payment request.
- Additional documents: We may request more information to clarify the transaction, its commercial purpose, or the relationship with the beneficiary.
One document may satisfy more than one requirement if it contains the necessary information. Upload clear, complete documents.
[Screenshot placeholder: Transfer purpose selector showing the supported goods and services purposes]
What should the documents include?
Documents should be:
- Readable and complete
- Relevant to the selected purpose
- Consistent with the beneficiary and transfer details
- Clear about the parties, amount, currency, and transaction date
- Current enough to support the transfer
Empty, unreadable, unrelated, or incomplete documents may delay or prevent the transfer. Older invoices may require additional review.
For prepayments, provide the contract or agreement and a commercial or pro forma invoice. Add delivery or fulfilment documents later when available or requested.
When, where, and how do I provide supporting documents?
Provide them when creating an individual international payout in the Airwallex web app. Select the transfer purpose, then upload the requested documents.
You may be able to reuse documents uploaded for the same beneficiary and a related transfer purpose. Add documents if the transaction has changed or more evidence is needed.
The Airwallex Vietnam entity reviews the documents and sends them to its Vietnam-licensed banking partner for review. The payout is dispatched only after the required review and other compliance checks are complete.
[Screenshot placeholder: Supporting-document upload step showing required and optional document slots]
How long does the review take?
Banking-partner review usually takes 5–7 business days. It may take longer if more information is needed.
While review is in progress, the transfer may remain in processing or review. Respond to any information request shown in the Airwallex web app.
If the documents are approved and all other checks pass, the transfer can proceed. If they are rejected, the payout will not be dispatched.
[Screenshot placeholder: Transfer details page showing a payout waiting for supporting-document review]
Why might I be asked for more information?
Follow-up may be needed when:
- A required document is missing.
- The documents do not clearly support a goods or services transaction.
- Beneficiary or counterparty details do not match.
- The amount or currency does not support the transfer.
- A document is too old, incomplete, or difficult to read.
- The selected purpose and documents are inconsistent.
- The banking partner needs more information.
Complete, consistent documents can help reduce delays but do not guarantee approval.
Frequently asked questions
Do all transfers from my Vietnam account need supporting documents?
All international payouts do. Local VND payouts don’t require supporting documents.
Can I use an invoice by itself?
Usually not. Services generally require a contract or similar document and an invoice. Goods purchases generally require an agreement, an invoice, and relevant fulfilment or delivery evidence.
What if I am making a prepayment?
Provide the contract or agreement and a commercial or pro forma invoice. Add delivery or fulfilment documents later if they are not yet available or are requested.
Can I reuse documents?
You may be able to reuse documents for a related transfer to the same beneficiary and purpose. Airwallex may ask you to add documents if the amount, purpose, timing, or other details have changed.
Can I replace a document after uploading it?
Documents already added cannot be replaced. If something is missing or needs clarification, add a new document or follow the instructions shown in the transfer flow.
How long will my payout take?
Allow 5–7 business days for the banking-partner review, plus the Airwallex Vietnam entity’s checks. Requests for more information can extend the timeline.
Does document approval guarantee that the payout will be completed?
The transfer must also pass balance, beneficiary, sanctions, transaction-monitoring, and other compliance checks.