Business Accounts supports organisation wide management and viewing of transfers. From one page, every transfer to any destination is available.
This article explains where transfer information is located, how to interpret transfer statuses and alert banners, view your transfer history, and recover from common issues.
Before you begin: you must have view transfer permissions granted by your organisation administrator.
View your transfers
- In the left sidebar, click the Business Accounts item. The section expands to show links to your favourited accounts and a Show all link
- Click the Transfers tab at the top of the page to view your transfer history.
- Stay on Transfers to view individual transfer history or click the Batch transfers tab to view batch transfer history.
If you are trying to create a new transfer, see How do I create a transfer?.
Transfers tab in Business Accounts
The Transfers sub-page shows individual transfer history across your organisation. This is shown in a table with the following columns:
- Transfer date: expected execution date
- From account: source of transfer funds
- Recipient: destination for transfer funds
- Reference: visible to the recipient
- Status: current transfer state. See Transfer statuses for more information
- You pay: expected funds leaving the source account. This amount could fluctuate with the exchange rate if a transfer is pending approval. Click the transfer for more details.
- Recipient gets: expected funds arriving in the destination account. This amount could fluctuate with the exchange rate if a transfer is pending approval. Click the transfer for more details
On this page, certain actions are available for changing views and finding transfer information:
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More transfer information: click on a transfer row to view more detailed information from the transfer and perform certain actions. Depending on the transfer, available actions include:
- Download confirmation: sometimes hidden behind a three dot icon (⋯), confirmation files as a PDF can be downloaded as transfer proof. This may not be an option for cancelled or failed transfers if the transfer was cancelled before processing
- RFI related status: click to see the current status of RFI processing or provide requested information
- View full page: redirect to the comprehensive individual transfer page where you can find the timeline history and further information
- Cancel or edit transfer: available before the transfer has been sent
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Filters are available for easier viewing:
- Date: selectable by creation, transfer or last updated date
- Status: all transfer statuses (see Transfer statuses for more information)
- RFI status: Airwallex or other banking partners may require additional information to process your transfer (see Transfer statuses for more information)
- Source currency: fund currency deduced from source account
- From account: source of transfer funds
- Free text search is available to find specific transfers.
- Transfers can be exported by clicking the Export transfers button, shown as a downward arrow icon only.
- Select all and per-row checkboxes can be used to select multiple transfers for bulk actions, e.g. downloading transfer confirmations
Batch transfers tab in Business Accounts
The Batch transfers sub-page shows all batch transfer history across your organisation. This is shown in a table with the following columns:
- Transfer date: expected execution date
- Batch name: name you assigned to the batch or the default name of the Batch auto generated.
- From account: source of batch transfer funds
- Status: where the batch is in the processing lifecycle (see Transfer statuses for more information)
- Count: number of individual transfers within the batch
- Total amount: total value of the batch. If multiple currencies are being sent in one batch, click on the amount to see a breakdown
On this page, certain actions are available for changing views and finding more batch transfer information:
- More batch transfer information: click on a batch transfer row to view the detailed summary. Timelines, individual transfers, status and pending approvals are all visible here. Batch transfers that have not been dispatched can be recalled from this screen
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Filters are available for easier viewing:
- Date: selectable by creation, transfer or last updated date
- Status: all batch transfer statuses (see Transfer statuses for more information)
- Source currency: fund currency deduced from source account
- From account: source of transfer funds
- Free text search is available to find specific transfers.
Transfer summaries and statuses
Transfer summaries
Up to six summaries appear above the transfer and batch transfer sub-pages and provide a current count of transfers in key states. Tiles are hidden when the count is zero.
| Summary | Status | Description |
| Pending your approval | Pending your approval | Waiting for your approval |
| Blocked | Blocked | Cannot proceed because of a missing approval path |
| Overdue | Overdue | Not processed due to insufficient funds |
| Rejected (last 30 days) | Rejected | An approver rejected this transfer |
| Failed (last 30 days) | Failed | Could not be processed or was rejected by a financial institution after leaving Airwallex |
| Cancelled (last 30 days) | Cancelled | Cancelled in the last 30 days |
Transfer statuses
Every transfer will have a status attached to monitor progress. Not every status change will result in account balances being affected.
| Status | Description | Balance activity |
| In approval |
Submitted and awaiting approval It will not be processed until the required approval is completed. |
No movement |
| Pending your approval |
Waiting for your approval Review the details and approve or reject it to continue (see How to manage transfer approval workflows in an Organisation) |
No movement |
| Rejected |
An approver rejected this transfer Edit and resubmission is available if required |
No movement If funds were held temporarily, these will be released back to accounts |
| Recalled |
Creator withdrew the approval request before approval decision Edit and resubmission is available if required |
No movement If funds were held temporarily, these will be released back to accounts |
| Blocked |
Cannot proceed because the next approver could not be identified An account owner or administrator must correct the approval workflow before resubmitting it. |
No movement If funds were held temporarily, these will be released back to accounts |
| Scheduled |
Processing to start at future date Ensure sufficient funds are available at scheduled date, including applicable fees |
No movement Funds will move at the scheduled transfer date |
| Processing | Currently being processed and in preparation for dispatch |
Balances will move to reserved or pending depending on the funding model |
| Sent | Left Airwallex and has been sent to a banking partner or transfer channel | Balance(s) have been deducted |
| Paid | Confirmation has been received by banking partners or transfer channels | Balance(s) have been deducted |
| Overdue |
Not processed due to insufficient funds Ensure sufficient funds are available or review the funding details |
Balance(s) will return to pre-transfer values Any partial funding can be found in funding details. Incomplete pre-funding may be automatically cancelled |
| Failed | Could not be processed or was rejected by a financial institution after leaving Airwallex |
Balance(s) will return to pre-transfer values Specific timing depends on the return and cancellation process |
| Cancellation requested |
Request submitted after transfer was dispatched Cancellation will process after any underlying currency conversion or settlement step is finished |
Refund pending Funds may remain held until cancellation and any conversion settlement are completed |
| Cancelled |
Successfully cancelled. The cancellation reason will clarify if this is due to processing failures or because of a user request. |
Balance(s) returned to pre-transfer values, less any applicable fees. Specific timing depends on the return and cancellation process. |
Troubleshooting transfers
Alert banners
When you navigate to any Transfers sub-page (Transfer or Batch transfer), alert banners may appear at the top of the page. Each banner is conditional on the state of your accounts and approval workflows and includes an action button.
Clicking the action button will redirect you to resolve alert banners. Some banners that may appear on transfer pages include:
- Some transfers in approval have insufficient funds
- Airwallex (an account name) has workflow changes pending your approval.
- A number of accounts have workflow changes pending approval
- A number of accounts are missing an approval workflow
Not all banners appear for all users. They depend on the current state of your transfers and account configurations.
Common issues
- Overdue with insufficient funds: see How to make a transfer for a future date
- Failed or Cancelled transfers: see Why did my bank transfer fail?
- Transfer status stuck in Blocked or In approval: see How to handle transfers that are blocked or stuck in approval?
- To cancel, call back or amend a transfer: see I made a mistake with my transfer
- Transfer not received by payee: see How long should it take for my payee to receive their funds?
Seeing a different version of the Airwallex platform?
You may be on the previous version of the Airwallex platform. See Revamped Airwallex experience: one place to run your whole business (beta) for more information on the change.
The best way to confirm if you are on the new version is to check your left sidebar column for any mention of Business Accounts. In the same sidebar, you can also check that you do not see Wallet or Transfers.
Certain actions and pages may not be visible if you have not been given sufficient global or account permissions.
| New platform version | Previous platform version |
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New Airwallex platform: left sidebar showing Business Accounts item.
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Previous Airwallex platform: left sidebar showing Wallet and Transfers items.
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