This article explains how to update your login details (email, mobile number and login method), the contact information for an account, and your two-factor authentication (2FA) settings.
These are three separate records in Airwallex. Updating details in one place does not update the others.
Before you start
You must be signed in to your Airwallex account.
To update an account's contact information, you need the Admin or Owner role.
To update your login email address, you must be able to complete 2FA verification with your default 2FA method, and you must be able to open the inbox of the new email address.
To update 2FA settings, have your authentication device available: your phone with the Airwallex app, your authenticator app, or the phone that receives your SMS.
1. Update your login details
What are your login details?
- The details that you personally use to login to your Airwallex account
- This will not change the details used for your two-factor authentication, nor will it update the details for the primary contact on your Airwallex account
What can you update?
- Your name
- Your login email address
- Your login phone number
How can I update login details?
Step 1. Go to the 'Profile' section of your account from the top right corner
Step 2. Select ‘Profile’ and click 'Edit’ to update email mobile accordingly
Step 3. Enter your new details and click ‘Submit’
Step 4. Please verify your details entered to complete the update process
Step 5. Click on the link in the email you received
2. Update primary contact details
What are your primary contact details?
This will be Airwallex's main point of contact for all communication related to your business' entire Airwallex account such as notifications, emails, calls from your account manager and customer support. These details should belong to the person in your company who will be managing your Airwallex account.
Please note that this is not your login information. These are the contact details that will receive automatic notifications about payments, and that your Account Manager and our customer support team will use as a main point of contact.
What can you update?
- Primary contact's name
- Primary contact's email address
- Primary contact's phone number
How can I update these details?
Step 1. Go to the 'Settings' section of your account from the dashboard on the left.
Step 2. Select the Account(s) you would like to update the primary contact details for
Step 3. Click 'Edit’ to update your details.
Step 4. Click ‘Save’ after you have entered the new contact details
3. Update your two-factor authentication details
Airwallex does not offer a built-in biometric lock feature. However, you can enable two-factor authentication (2FA) on your mobile device to help secure access to the Airwallex app.
What are your two-factor authentication details?
- The phone number you use to receive SMS notifications to securely login to your Airwallex account
- The authenticator app you use to generate a code to securely login to your Airwallex account
What can you update?
- Your two-factor authentication preference (SMS / Authenticator app)
- Phone number that receives the SMS code (if you have the SMS option enabled)
How can I update these details?
Step 1. Select to your profile > Security
Step 2. Within the 2FA section, select icons on the right side to “Edit” your 2FA methods
Step 3. Follow the prompts to update