Connect HiBob to Airwallex to import employee information, review users before inviting them, and keep selected user details up to date.
Airwallex refreshes HiBob employee data daily. You can choose whether selected fields stay in sync, map HiBob companies to Airwallex entities, and invite employees from Airwallex.
Before you start
You need the Owner or Admin role in Airwallex.
You need sufficient administrator permissions in HiBob to authorize access to the employee information you want to sync. If you cannot see all expected employees, check that your HiBob permissions cover the full employee directory.
Confirm that the employee records you want to import have the correct work email addresses and relevant company, manager, department, and location information.
Connect HiBob
Sign in to Airwallex and go to Settings → Connections.
Find and select HiBob from the list of HRIS connections, then select Connect.
Follow the on-screen authorization flow to sign in to HiBob and authorize the connection. Review the requested access before approving it.
Return to Airwallex and complete the connection setup.
Review the data to sync
Airwallex imports the available employee information and shows how it maps to Airwallex user fields. The standard HRIS fields include name, email, company, manager, department, location, and cost centre. The fields available for HiBob may depend on the information configured in your HiBob account.
Review the imported fields and mappings before continuing. You can adjust the Department and Location mappings where those options are available.
Map HiBob companies to Airwallex entities
Map each relevant HiBob company to the corresponding Airwallex entity. This assigns employees to the appropriate employment entity when they are invited.
If the employment entity information is stored in a custom field in HiBob, map that field to Airwallex’s employment entity field if it is available in the setup flow. If an employee has no employment entity assigned after import, you can select one during the invitation process.
Choose which fields stay in sync
For Manager, Department, and Location, choose whether to keep each field synchronized with HiBob. When synchronization is enabled, Airwallex updates the field during the daily refresh. The field is managed by HiBob and cannot be edited by an Airwallex admin while sync is enabled.
You can also choose whether to automatically remove users who are deactivated in HiBob. If enabled, those users lose access to Airwallex and any cards issued to them are cancelled during the sync.
Invite employees from HiBob
In Airwallex, go to Users.
Select Ready to invite to review employees imported from HiBob who do not yet have an Airwallex account.
Select the employees to invite, then select Manage users → Invite users.
Review each employee’s details and assign the appropriate Airwallex role and employment entity.
Send the invitations.
An employment entity is required to invite a user. If it was not imported or mapped from HiBob, select an entity for that employee before sending the invitation.
Check the connection and refresh employee data
The HRIS card on the Users page shows the connection status and the time of the last sync. Airwallex refreshes HiBob data every 24 hours from the time the connection was first set up.
To retrieve the latest data sooner, select Sync now on the connected HRIS card. You can run up to 30 manual syncs per month.
Troubleshooting
I can’t see all HiBob employees
Check that the HiBob account used to authorize the connection has permission to access the full employee directory. Then review your latest sync time and refresh the data if needed.
An employee’s Airwallex entity is missing
Check the HiBob company-to-entity mapping. If the employment entity is held in a custom HiBob field, confirm that the field is mapped to Airwallex’s employment entity field. You can also assign the entity manually when inviting the employee.
Changes in HiBob have not appeared in Airwallex
Check whether synchronization is enabled for the relevant field. If it is enabled, allow the next daily refresh or select Sync now. Manual syncs are limited to 30 per month.