How do I update my business address?

This guide outlines the steps to update your business address linked to your Airwallex account. Currently, the app does not support direct updates for this information. However, our support team is ready to assist you. Please note that the requirements may differ based on where your business is registered. Read on to understand the essential information needed for our team to make changes to your account. In some cases, our team may ask for more information to complete the process outside of these requirements.

Australia

Depending on whether you are a sole trader or a company, we may need relevant documents to verify the address before updating our system.

If your business is a Sole Trader/Sole Proprietorship or Partnership:

In order for us to change your address your registered business, we will require an official document (such as a utility bill or a bank statement) that clearly shows the current address you wish to change to.

If your business is a Company or Trust:

You need to have the address updated on ASIC before we can make any changes. If your address hasn’t been updated on ASIC yet, our team will require your change lodgement letter from ASIC. 

If you don’t have the relevant documents and your address hasn’t been updated on ASIC yet, we won’t be able to update your address just yet. Feel free to come back to us at a later date with an updated address or documents and we’ll be able to make the change for you.

Europe

If your business is a Sole Trader or Sole Proprietorship:

To update the address for your EU-registered sole trader or sole proprietorship business, we will need an official document indicating the change in address. This can be a utility bill, bank statement, rental agreement and/or lease agreement. All types of documents will need to have been issued within the last 3 months.

If your business is a Company:

To update the address for your EU-registered company (Limited company/LLP), we will need an official document indicating the change in address from the national business registry. The document should be up to date indicating the recent changes.

Hong Kong

In order for us to change your address for your HK-registered business, we will require an official document (such as a utility bill or a bank statement) that clearly shows the current address you wish to change to.

Singapore

In order for us to change your address for your SG-registered business, we will require an official document (such as a utility bill or a bank statement) that clearly shows the current address you wish to change to.

Malaysia

In order for us to change your address for your MY-registered business, we will require an official document (such as a utility bill or a bank statement) that clearly shows the current address you wish to change to.

United Kingdom

In order for us to change the address for your UK-registered business, we will require an official document indicating the change in address from Companies House.

United States

In order for us to change your address for your US-registered business, we will require an official document (such as a utility bill or a bank statement) that clearly shows the current address you wish to change to.

Once you have gathered the required information/documents, please attach it along with your request to our customer support team.

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