This article explains what you should enter as the cardholder name and cardholder address at checkout when using your Airwallex Company or Employee cards. Instructions on how to remove or delete a cardholder can also be found within this guide.
What is the name on my card?
Depending on whether you're creating a company card or an employee card, the card in question will have a different cardholder name.
Company card
A company card will always bear the name of your business as the card name.
Employee card
An employee card will always bear the legal name of the cardholder. When setting up a user as a new cardholder for the first time, the cardholder will be able to provide their legal name after signing up for the account, or you may provide their legal name on their behalf.
Note: After the cardholder’s legal name is provided, we can’t change the name on the card to a different name. If a mistake is made when providing the cardholder’s legal name, you can take the following steps to provide the correct legal name:
Removing a cardholder
Step 1: Go to the Cardholders list and select “Remove cardholder” from the dropdown menu. Removing the cardholder does not delete them as a user from the account. They will continue to be able to log in to their Airwallex account. However, all of their existing cards will be cancelled.
Step 2: Create a new employee card to assign to the cardholder. You will be able to provide the cardholder’s legal name again for this new employee card being created.
Card Billing Address
The billing address linked to a given card is simply the physical address of your business, as we have it on file. Even if you've had a physical card shipped to a specific residential address, the affiliated card billing address will still be the business' physical address.