How can I provide order information to increase my payout limit?

According to local regulations, when paying funds to certain country/regions you are required to provide corresponding sales order information for cross-border declaration. Airwallex provides a convenient experience for you to complete this declaration process before your transactions.

By accessing “Account” → “Declaration center” → “Available payout limit”, you are able to view your payout limit. This limit represents the total value of order information you have provided, and represents the upper limit for CNY Local transfers you can make from this Airwallex account




Currently, you may increase your limit by providing sales order information in one of two methods.

Method 1: Connect to marketplace

You may authorize Airwallex to automatically download order information from your seller account in major ecommerce marketplaces including Amazon, eBay, Shopify, Lazada, and Fnac. After a single authorization, order information generated by your store will be automatically added to your order quota for declaration.

Please see this our article on 'Linking a Global Account to a Marketplace' for more information on how to set this up.


Method 2: Upload file

You may upload order information yourself by filling in Airwallex’s order information template. Instructions are as follows:

Step 1. Click “Upload file”

Step 2. Click “template” to download our file template

Screen_Shot_2021-09-29_at_12.23.46_pm.pngScreen_Shot_2021-09-29_at_9.11.30_am.pngStep 3. Read the directions in the template and fill in the correct information




Step 4. Click “Choose File” to upload your completed file, and view validation results.

If some of your orders fail validation, please click “Download” to see the errors. Error reasons are summarised under “item_error” affixed in the far right column.


Please update your order information based on the error reason, or simply delete orders with errors. Once ready, please click “Choose file” again to upload.



- The returned template will include all orders you have uploaded, but those with errors are sorted to appear at the top.

- We recommend you delete the “item_error” column before each re-upload. If further errors are identified, we will add a new “item_error” column on the far right.

Step 5. When you see the below screen, your orders have passed validation. Please click “Submit” to upload the information and increase your Order Quota.


When uploading your file, please ensure that the date is one of our supported formats. If the format stored in your system cannot be adjusted into one of our supported formats, please contact our Support team here


  • yyyy-MM-dd
  • yyyy-MM-dd HH:mm:ss

Other supported formats

  • yy M d
  • yy MM d
  • yy M dd
  • yy MM dd
  • yy-M-d
  • yy-MM-d
  • yy-M-dd
  • yy-MM-dd
  • yyyy M d
  • yyyy MM d
  • yyyy M dd
  • yyyy MM dd
  • yyyy-M-d
  • yyyy-MM-d
  • yyyy-M-dd
  • yyyy-MM-dd
  • yyyy/M/d
  • yyyy/MM/d
  • yyyy/M/dd
  • yyyy/MM/dd
  • yyyy.M.d
  • yyyy.MM.d
  • yyyy.M.dd
  • yyyy.MM.dd 
  • yyyy/MMM/d
  • yyyy/MMM/dd
  • yyyy-MMM-d
  • yyyy-MMM-dd
  • yyyy年M月d日
  • yyyy年MM月d日
  • yyyy年M月dd日
  • yyyy年MM月dd日
  • yyyy-M-d HH:mm
  • yyyy-MM-d HH:mm
  • yyyy-M-dd HH:mm
  • yyyy-MM-dd HH:mm
  • yyyy/M/d HH:mm
  • yyyy/MM/d HH:mm
  • yyyy/M/dd HH:mm
  • yyyy/MM/dd HH:mm
  • yyyy.M.d HH:mm
  • yyyy.MM.d HH:mm
  • yyyy.M.dd HH:mm
  • yyyy.MM.dd HH:mm
  • yyyy-M-d HH:mm:ss
  • yyyy-MM-d HH:mm:ss
  • yyyy-M-dd HH:mm:ss
  • yyyy-MM-dd HH:mm:ss
  • yyyy/M/d HH:mm:ss
  • yyyy/MM/d HH:mm:ss
  • yyyy/M/dd HH:mm:ss
  • yyyy/MM/dd HH:mm:ss
  • yyyy.M.d HH:mm:ss
  • yyyy.MM.d HH:mm:ss
  • yyyy.M.dd HH:mm:ss
  • yyyy.MM.dd HH:mm:ss
  • MMM d, yyyy hh:mm:ss aa zzz
  • MMM dd, yyyy hh:mm:ss aa zzz
  • MMM d, yyyy HH:mm:ss zzz
  • MMM dd, yyyy HH:mm:ss zzz
  • EEE, d MMM yyyy HH:mm:ss zzz
  • EEE, dd MMM yyyy HH:mm:ss zzz
  • yyyy-MMM-d HH:mm:ss.s
  • yyyy-MMM-dd HH:mm:ss.s
  • yyyy-MM-dd'T'HH:mm:ssZ
  • yyyy-MM-dd HH:mm:ss Z
  • yyyy-MM-dd HH:mm:ssX
  • yyyy-MM-dd'T'HH:mm:ssX