Unfortunately, there are some instances where Airwallex is unable to proceed with an application for an Airwallex account.
We may not be able to proceed with an application due to business location, restrictions and regulations imposed upon us by our various partners around the world, or if the business' use case falls outside of our Acceptable Use Policy.
Please note, due to regulation, we're unable to share specific details about our onboarding decisions, including why an application was unsuccessful or rejected.
We are also unable to reopen or appeal applications once a decision has been reached.
However, to better understand what kind of businesses we can support, please see our Terms & Policies. You can also see our list of supported countries here.
We thank you for your understanding and interest in Airwallex.