I’m not receiving the verification code for my card payment (Visa 3DS)

If you’re not receiving your verification code, please try the following:

1. Select a different method to receive the code

If you have both an email address and phone number on your Airwallex account, you’ll have the choice to receive your verification code to either of them. If you aren’t receiving the code to one of them, request the code to be sent to the other.

2. Check if your email address / phone number is the same as the ones stored in Airwallex

Login to your Airwallex account and check the email address / phone number you have on file. These are the details we’ll use to send your verification code. If you need to update your details, you can do so in your account. If you have any trouble with this, click here for instructions.

3. If you chose email, is it in your junk folder?

Make sure to check your junk or spam folder!

4. Do you have a VPN installed on your phone?

If so, it might be blocking the SMS from coming through. Try disconnecting your VPN, requesting the verification code again and see if it comes through. If that still doesn’t work, try receiving your code via email instead.

5. Are you overseas?

If you’re overseas and unable to receive text messages, please choose to receive your code via email. If you also don’t have access to your email account either, unfortunately you’ll need to make this payment using a different card.

 

If none of the above work, our customer support team are here to help. Get in touch with them here.

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