How long should it take for my recipient to receive their funds?

After your transfer has been initiated, the flight time can vary from 0 to 3 business days in most cases, depending on the selected transfer method, recipient location, and transfer date. You will be able to view the estimated flight time while creating the transfer.

To learn more about flight times, please refer to our Payout Network guide and select a country/region to view all supported transfer methods and respective flight times. Generally, where available, local transfers are faster and more cost-effective than SWIFT. If you haven't used a local method to pay the recipient before, we recommend confirming with them before sending your first transfer.

Why is my transfer delayed and what should I do?

It is important to note that due to regulatory obligations, Airwallex will in some cases reach out to you to request for supporting documents to process certain transactions. This may result in delays.

Further delays may arise due to national or banking holidays or as a consequence of inaccurate account information.

If you are concerned that your transfer still hasn't arrived after the expected time, please check your emails for any correspondence from our team. If none received, kindly reach out to our customer support team who can assist you further.