Please read our guide below to find the answers to all your transfer notification questions.
How does Airwallex notify my payees?
If you would like your payees to get notified, you can contact our support team through the chatbot while logged into the Webapp to set it up for your account(s). When this notification is enabled, an email will be sent to the email address in the payee’s details, so remember to add an email address for your payee when you make a transfer.
How do I set up transfer notifications for myself?
For the new Airwallex WebApp Experience (Beta phase):
If you see "Business Accounts" in the left navigation column, you're on the new Airwallex experience. If you don't see this then please refer to steps outlined under "For the existing Airwallex Webapp Experience"
You can go to Settings > User settings > Notifications to subscribe to the Transfer emails. The available types of notifications are determined by your user permission.
For the existing Airwallex Webapp Experience:
If you don't see "Business Accounts" in the left navigation column, you're on the old Airwallex experience. You will be migrated to the new WebApp experience soon as we gradually roll it out.
You can go to User profile > Notifications to subscribe to the Transfer emails. The available types of notifications are determined by your user permission.
Note that the conversion creation email is sent to the business's primary contact email address in the account settings. If you haven’t received any email after creating a transfer, check your spam folder in case it’s been sent there. You can contact our customer support team through the chatbot while logged into the Webapp to set it up for your account(s).
If you would like to receive notifications via Slack, you can set up email forwarding in your email client. For more details on sending emails to Slack, please refer to the Slack Article here.