Transfer Notifications

Please read our guide below to find the answers to all your transfer notification questions. 

What transfer notifications would I receive from Airwallex?

Email type Description
Transfer confirmation We will send you an email when we send out your transfer. Note that this does not mean that the transfer has reached the recipient yet.
Conversion creation We will notify you about the conversion created with the transfer only if your fund deduction mode has been configured to post-fund. See Funding and settlement models to learn more.
Transfer failure notification You will receive an email if there is a problem with your transfer. There will be an error message in the email. Please refer to the failure reasons to find out further information and what you can do to prevent failure in the future.

Note that the emails will be sent to the business primary contact email address in the account settings. If you haven’t received any email after creating a transfer, check your spam folder in case it’s been sent there. 

How does Airwallex notify my recipients?

If you would like your recipients to get notified, you can contact our support team to set it up for your account(s). When this notification is enabled, an email will be sent to the email address in the recipient’s details, so remember to add an email address for your recipient when you make a transfer. 

How do I set up transfer notifications for myself?

Currently, we only support users to manage transfer approval related notifications. Please see the screenshot below.

Other transfer notifications, such as failed transfer notification, are currently not available in the Airwallex Web App. Please contact our customer support team to set it up for your account(s).

How do I set up transfer notifications for multiple team members?

Please contact our customer support team to add more email addresses to enable email notifications.

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