Troubleshooting your Zapier Connection

Please note this feature is not yet available for customers based in the UK or EU 


How do I know if a zap failed?

You can click "Zap History" and view Zaps that have been run. In the event of a failure, the zap run will read “stopped, errored”. For more information on troubleshooting zaps, see here

Why did I not receive a notification for a zap?

There are a couple of reasons why a zap may have failed:

  1. Please give 10-15 minutes for Zapier to detect the event. Currently, that’s the estimated time it takes to register for notification, although we are working on improving that in subsequent releases
  2. The Airwallex/Zapier integration was disconnected. You can find out if the app disconnected on the zap page on Zapier
  3. The trigger was filtered out. Ie if you set up a filter to not trigger for transactions below $200, you would not receive a notification

If you continue to experience issues, please report errors directly to Zapier and their customer support team will be in touch.

I've received an Error Message, what does it mean? 

'Access denied, authentication failed'

You need to reconnect Zapier to Airwallex. To do so, go to the Zap step that includes Airwallex > select choose account > select “reconnect it here”. See more details on setting up your connection in our guide here

If you continue to experience issues, please report errors directly to Zapier and their customer support team will be in touch.

 

 

 

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