Disclaimer: This feature is only available to businesses based in United States, Canada (except Quebec), New Zealand, Hong Kong, and Singapore. Please refer to Surcharge and Discount for further information and detailed setup instructions.
A surcharge rate is a fixed percentage that will be added to the total transaction amount so you can pass on your processing fees to your payers.
Surcharge rates are currently available on Airwallex Hosted Payment Page, Drop-in Element, Payment Links, and Xero Invoice Payments. This is not supported for shopping platform integrations (e.g., WooCommerce, Shopify) or Airwallex Billing.
You can set a surcharge rate for all your cards (Visa, Mastercard, American Express, etc.), Apple Pay, Google Pay, Alipay, FPS, Klarna, and Bank transfer. Other alternative payment methods are not supported at this time.
You can set up and manage your surcharge rates in the Webapp > “Payments” tab > “Settings” > “Surcharge rate” section.
To set up surcharge rates, first select which payment product you would like to enable surcharges on, then set a fixed rate for the payment methods you want to add a surcharge.
Once set, when a payer tries to pay with an applicable payment method, their total transaction amount will be increased to reflect the additional fee.
You can download your settlement report to check our past month’s average card processing fee when setting a surcharge, or refer to your regional pricing here (please select the correct country/region from drop down menu). Your average card processing fee varies based on the mix of domestic, international payments and any foreign currency fees charged.
Disclaimer: This feature is only available to businesses based in Australia, Hong Kong, and Singapore. In Australia, there are laws prohibiting excessive surcharging. It is your responsibility to comply with local laws and regulations around surcharging.