Transfer failures can occur for various reasons. When a transfer fails, it’s cancelled automatically, and Airwallex refunds you once it’s cancelled.
We provide the failure reason in the Transfer details. Here’s our guide to help you determine the next step:
| Failure reason | Recommended next step |
| Recipient's account number or account name is invalid. | Double check the recipient account information as erroneous input was detected and rejected by the recipient bank. You will then need to create a new transfer with updated recipient details.
*SWIFT code may not be asked during transfer creation rather is generated by IBAN given. Therefore the full recipient info check is recommended. |
| Recipient's bank routing number is invalid. | |
| Recipient's bank SWIFT code is invalid. | |
| Correspondent bank information is missing or invalid. | |
| Bank information is invalid. | |
| Account name does not match the account number. | |
| Currency recipient gets does not match the recipient account. | |
| Recipient details are invalid. | |
| A special character was included in the recipient details. | |
| Recipient's bank account is closed. | Inform your recipient that the transfer failed due to the recipient account being closed/inactive/restricted. |
| Recipient's bank account is no longer active. | |
| Recipient's bank account is not able to receive funds. | |
| Insufficient balance | Top up your wallet balance before creating the transfer again. |
| Unable to process due to risk concerns. | The transfer cannot be processed further after internal review.Please be informed no details can be disclosed.
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| Returned by the recipient. | The transfer has been returned by the recipient bank. If this is unexpected, please advise your recipient to check with their bank. |
| Returned by the recipient bank. | |
| Client requested. | The transfer has been cancelled per your request. If this is unexpected, please contact Airwallex to troubleshoot the error. |
| China Local transfer recipient validation error. | Double check the payout information and contact Airwallex if needed to trouble shoot the error. |
| China Local transfer order error. | |
| Recipient's account type is not supported. | |
| Company registration number should contain 9 or 18 digits. | |
| China Local transfer processing failure. | |
| Transfer purpose is not supported. | |
| Unable to process. |