As an Airwallex customer, you have the option to initiate payments via direct debit using your Global Accounts. However, this specific functionality for direct debit payouts is currently limited to the following Global Accounts: USD, AUD, GBP, CAD and EUR that are based in the United States, Australia, United Kingdom, Canada and Netherlands respectively. You can provide your Global Account details to make payments for one-time and recurring bills, such as taxes or utilities. It is important to note that this feature is not automatically enabled for all Global Accounts.
To determine if this capability is enabled for your account, please refer to the instructions provided below.
How to check if direct debit payout functionality is enabled for new Global Accounts
Step 1. Navigate to your Global Accounts in the sidebar and click "Create Global Account"
Step 2. Select a Global Account to view its complete details
- Select the desired region where you’d like to open the Global Account and confirm the status of the "Payout via direct debit" feature in the "Account capabilities" section.
- If it indicates that your Global Account supports direct debit (marked by a green tick), this means that this Global Account is capable of transfers via direct debit and you can proceed with providing this information for direct debit purposes
Step 3. Create a new USD, AUD, GBP, CAD or EUR Global Account after verifying that the desired Global Account supports direct debit
Upon creating the desired Global Account, you can also view the capabilities of this Global Account on the confirmation screen
How to check if direct debit payout functionality is enabled on your existing Global Account
Step 1. Navigate to your Global Accounts in the sidebar and select the Global Account you wish to check for direct debit capabilities
Step 2. Verify whether your Global Account supports Direct Debit under the “Account capabilities” section
If it indicates that your Global Account supports direct debit (marked by a green tick), this means that this Global Account is capable of transfers via direct debit and you can proceed with providing this information for direct debit purposes
Note: Please raise a request to our team if either of the AUD, USD, GBP, CAD or EUR Global Account options located in the United States, Australia, United Kingdom, Canada or Netherlands do not show direct debit payout functionality before creating a new Global Account. For all other currencies and locations, we recommend joining our waitlist to be the first to know once this feature is available. We understand that this is a critical functionality for many of our customers, and our teams are currently hard at work to enable Direct Debit payouts across all our Global Accounts and with support for more currencies.