If you have already received official offboarding notification and require a refund, you can request a refund to the following types of beneficiaries’ bank accounts:
Acceptable bank accounts:
- A bank account opened by your company itself in other banks;
- A bank account with the same name as the account legal representative;
- A bank account with the same name as one of the beneficial owners;
- A bank account with the same name as one of the directors
If you don’t have any of the bank accounts mentioned in above options, then please share the third party company bank account or individual bank account that you would like to be used for refund processing. You may be requested to provide required materials, we will perform an internal review of shared details and process the return accordingly.
If you can log in to your account, please create a payout to withdraw your account balance directly to an acceptable bank account as outlined above.
If you cannot log in, please provide the following information in English or Pinyin:
- Account name:
- Bank account:
- SWIFT code:
- Bank name:
- Collection currency*:
- Beneficiary address:
- Country:
- State/Province:
- City:
- ZIP/POST code:
* If you choose a local collection account in the following currencies, please provide additional information as well:
- Bank code (HKD local):
- IBAN (EUR local):
- Sort code (GBP local):
- ABA code (*USD local):
We recommend that you give priority to providing the bank account number of offshore RMB or foreign currency that can accept cross-border transfers. If you specify the receiving currency as onshore RMB, please self report to the receiving bank and confirm the purpose of payment (trade in goods/service).
*If you specify USD local payment, please ensure that the receiving bank account can receive USD FedWire transfers.
You can send the recipient account information via our Support Form using your registered email address.