This guide explains how Airwallex rewards are earned and delivered, and where to check them in the webapp.
Airwallex runs promotional campaigns that let eligible customers earn rewards — for example cashback on card spend, fee rebates, one-time bonuses, or SaaS plan benefits. Each campaign has its own eligibility rules, earning window, and settlement timing. Always check the campaign details and terms for the offer you are enrolled in.
How Rewards Are Delivered
Most customers receive rewards in one of the ways below. The method depends on the campaign.
1. Wallet credit (cashback, fee rebates, and cash bonuses)
Monetary rewards — such as percentage or fixed cashback, fee rebates, and one-time cash bonuses — are paid into your Airwallex wallet as an adjustment.
- Earning shows first, payout comes later. Progress toward your reward updates in the Rewards tab as qualifying activity settles. The cash is not always in your wallet at the same moment.
- Default payout timing is monthly. Rewards earned in a calendar month are typically batched and credited to your wallet in the first week of the following month. Some campaigns use a faster schedule (for example, within a few business days), and the campaign’s How it works section states which applies.
- Where to find the credit. Once paid, the adjustment appears in your Transaction history. It may show a label related to the campaign (rebate from promotional campaign).
Note on fee rebates: If a campaign rebates a fee (for example FX or payout fees), you are usually charged the fee as normal first. The rebate is paid separately as a wallet credit on the campaign’s settlement schedule — the fee is not waived upfront.
2. Invoice / billing benefits (SaaS plans and some negotiated deals)
Some campaigns deliver a non-cash benefit instead of (or in addition to) a wallet credit:
- SaaS plan upgrades or pricing discounts are applied through billing. You see the benefit on your Airwallex invoice or plan pricing, not as a separate wallet top-up.
- Custom pricing arrangements negotiated with your account team may also appear only on your invoice. These often do not show as a campaign card in the Rewards tab.
If you expected a Rewards tab card and do not see one, check with your account contact whether the benefit is a custom pricing deal.
Important Things to Know
| Topic | What to expect |
|---|---|
| Only settled activity counts | Pending or authorised-but-not-settled transactions (for example card authorisations) do not earn rewards until they settle. |
| Caps and exclusions | Campaigns may have spend floors, caps, merchant or MCC exclusions, and time limits. Amounts above a cap are not paid. See the campaign terms. |
| Refunds | If a qualifying transaction is refunded or reversed, any related reward may be reduced or clawed back. |
| After a campaign ends | You stop earning new rewards after the campaign (or your personal valid-until date) ends. Rewards already earned for that settlement period are still paid out on the normal schedule. |
Where to View Your Campaigns and Progress
- Open the Airwallex webapp.
- Go to the Rewards tab.
- Open a campaign to see eligibility, how to earn, progress, and when rewards are settled.
Use the campaign’s own How it works copy for the exact settlement timing for that offer.
Still Looking for a Reward?
Before contacting support, confirm:
- You are enrolled in the campaign (not only eligible to enrol).
- The settlement date for that campaign has passed (mid-month “earned but not yet in wallet” is normal for monthly campaigns).
- The activity was settled, not excluded, and within any caps.
- The campaign or your personal earning window has not ended.