For more details on how to process refunds on Shopify please refer to the Shopify Guide
If you still face issues after following the guide.
There are some possible scenarios where merchants may face errors processing refunds
Possible Scenarios:
Possible Scenario |
Recommended Next Steps |
Scenario 1: I have changed the account that my Airwallex app is connected to recently and now my refunds does not work |
Situation: Your orders were processed under your old Airwallex account hence they are unable to be refunded when connected to your new account. The new orders are not affected made with your new Airwallex account connected will not be affected
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Scenario 2: I have uninstalled the Airwallex Cards app or the Airwallex Online Payments app already and my refunds does not work |
Situation: Your orders were processed under your old Airwallex account hence they are unable to be refunded when the app is uninstalled. Next Steps:
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