Enabling Apple Pay (Express Checkout) on Shopify.
Firstly, please ensure you have followed this guide to enable Apple Pay (Express Checkout) on Shopify.
I've followed the steps above and still unable to save the settings in Shopify. What do I do next?
This is caused by Shopify's risk setting blocking your particular store from offering Apple Pay. This risk setting, in many cases, is set by Shopify on Apple Pay's feedback. It is applied at merchant level, and will happen for all PSPs for all merchants' sites.
If you cannot save the Apple Pay settings, you can write in to Shopify Support using the following template and request that they enable it for you.
Support Template:
Hi Shopify Team,
Ref: Apple Pay may be disabled on Airwallex
I need your support to address a configuration issue I am encountering while configuring Apple Pay for my Shopify stores, <insert myshopify.com URL of the affected stores>.
I am unable to select Apple Pay in our card payment configuration despite selecting and clicking on save (<attach video recording of the issue if possible>. Our payment provider Airwallex's Shopify partner manager (in line with this community thread) has advised us to reach out to Shopify support and check if we have been blocked by Shopify's risk settings for Apple Pay. If so, we request for a review of these risk settings by the Payments team since we believe that we meet the Apple requirements and Apple's Terms of Service, and help us to enable Apple Pay on our store. <Preferred: We are already enabling Google Pay on our store via our provider, Airwallex's card payments app.>
Appreciate a quick resolution of this, since not being able to configure Apple Pay on my stores is leading to loss of potential sales, and sub-optimal shopping experience for my customers. Let me know if your team has any concerns or issues that I can address.
Thank you.