I forgot my password, what do I do?

Forgetting a password can be a frustrating experience, but rest assured – resetting your password is a simple and straightforward process. Whether you have misplaced your login credentials or wish to enhance your security, this guide will provide you with step-by-step instructions on how to reset your password and regain access to your account.

  1. Click the "Forgot Password" button on the login page
  2. Enter your registered email or mobile number
  3. Check your email inbox or SMS for instructions from us
  4. Set and Confirm your new password
  5. Once you've successfully reset your password, return to the login page and log in using your new credentials
  6. As an additional step, consider updating other security information associated with your account such as your two-factor authentication settings

Please be advised that password reset emails may occasionally be flagged as spam. We kindly request that you check your spam or junk folder to verify if the email has been redirected there. Additionally, please note that there could be a slight delay in email or SMS delivery. We recommend waiting a few minutes before attempting the password reset process again and ensuring that there are no typos.

If, after following the above steps, you still haven't received the password reset email or SMS, please contact our customer support team for assistance.

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