This article explains how you are able to freeze or cancel a company or employee card through the Airwallex Web App.
Freezing your card prevents any further transactions from being made on it virtually, physically or on any of your devices (Google / Apple Pay). It is reversible, and you can unfreeze your card easily in your account.
You can also permanently cancel your card in your Airwallex account. Please note that once your card is cancelled, it cannot be reversed.
This guide walks through the steps required to either freeze or cancel your card using the Web App. You can also freeze or cancel your card using our iOS app - available at the App Store.
To freeze or cancel your card, please follow these steps:
For Cardholders
Step 1. Login to your account
Step 2. Click the button with three dots
Step 3. Click 'Freeze card' to temporarily suspend any use of your card, or 'Cancel card' to permanently block your card.
Cancelling your card
You can permanently cancel your card in your Airwallex account. Please note that once your card is cancelled, it cannot be reversed.
This guide walks through the steps required to cancel your card using the Web App. You can also cancel your card using our iOS app - available at the App Store.
If you would like to go ahead and cancel your card, please follow these steps:
For Cardholders
Step 1. Login to your account
Step 2. Click the button with three dots
Step 3. Click 'Freeze card' to freeze your card, which can be reversed, or 'Cancel card' to permanently block your card.
Step 4. If you have a physical card and have cancelled it, make sure to chop it up into pieces so that no personal information can be distinguished and put them in the bin.
For Admins
Step 1. Click "Cards"
Step 2. Find the card you want to freeze or cancel, click the three dots alongside that card, then select 'Freeze' or 'Cancel' card.
Step 3. If you're looking to cancel card, click "Yes, cancel card". Please keep in mind that once you have cancelled your card, it cannot be reversed.
