Airwallex provides backend support to businesses such as Bigo, Likee, Nimo TV, Wesing and more, to help them make international salary payments.
If you've withdrawn your salary and it hasn't arrived in your account yet, please do the following:
- Check your bank details in your app. If they're incorrect, don't worry - your money will bounce back and reappear in your app shortly. You don't need to do anything, this will happen automatically.
- Wait 30 days. Although they're normally much faster, it can take up to 30 days for your salary to arrive in your account.
- Get in touch with your app's customer support team. Unfortunately, Airwallex's customer support team doesn't have access to your app account, so aren't able to provide any information on your salary. Instead, please get in touch with your app's customer support team directly, as they will be able to look into your account and provide further information.
Please note: when you withdraw your salary on your app, you are requesting a withdrawal. Your salary may not actually be paid to you on that same day. If your bank details are correct in your app, please be patient, as your salary will be on its way.