How do I create a physical employee card?

What type of cards should I select if I need a physical card?

Airwallex supports Employee cards or Company cards. Employee cards can be issued as either virtual or physical cards. Company cards are only available in virtual form.

Issuing a physical employee card

To issue a physical employee card for your employees, simply follow these steps:

Step 1. Navigate to the 'Cards' , then 'Create a new card'

Step 2. Select 'Employee card'

Step 3. Select “Order physical card”

Step 4. Select a delivery address

To provide a delivery address, you have 3 options:

1. Use the company’s registered business address.
2. Let the employee provide their own delivery address. If you select this option, the employee card will be “Pending” until the employee selects their preferred delivery address.
3. Send to a different address.

Note: For security reasons, we are not able to deliver physical cards to PO Boxes.

Step 5: Review business name to be printed on the card (only required when creating a physical employee card for the first time in the account)

By default, all physical employee cards created will have your account’s business legal name printed on the back of the card. When creating the first physical employee card in your account, you will be prompted to review and, if needed, update the business name that will be printed on your account’s physical employee cards.

Only business names that fit the following criteria will be able to be printed:

1. Has up to 25 characters
2. Has standard English letters (A-Z, not case sensitive)
3. Has numbers (0-9)

You can also return to the Card Settings page to review and update this business name later if needed.

Step 7. Review and click ‘Create card’

Every physical card also comes with an attached virtual card. The virtual card details can be accessed via web or mobile app, and can be used while the physical card is being delivered.

Do physical cards work overseas?

Yes! Our physical cards will work anywhere VISA is accepted.