How do I activate my new physical card?

This article explains how to activate your physical Airwallex employee card once it has arrived to you. Activation is required before a physical card can be used to transact.

You can activate your card using the Airwallex mobile app or Airwallex website.

Using the Airwallex mobile app

Step 1. Download the Airwallex app on iOS (available at the App Store) or Android (available at the Google Play store)

Step 2: Login to your account and navigate to the card you want to activate

Step 3: Follow the prompts to enter your Security Code (CVV) and activate your card

Step 4: You’re now set up to use your Physical Card! In some instances, your Security Code (CVV) and Expiry may have changed, so don’t forget to update any recurring payments with your new card details if needed. 

Using the Airwallex website

Step 1. Login to Airwallex

Step 2. Click on 'Cards' on the left navigation menu (if you are an administrator of the account, you may need to click on 'My Cards')


Step 3. You should see a banner like this at the top of the page. Click ‘Activate physical card’.



Step 4. Click 'Get Started'



Step 5. Enter your CVV. This can be found on the back of your card.


Step 6. Set your PIN and click ‘Activate card’ (Note: In the UK we will assign a randomly generated PIN for you)


Congratulations, your card is ready to use! 🎉

Note: In some instances, your card’s expiry date and CVV may have changed after activating your physical card. Please check your card details, and if there are changes, don’t forget to update any previously saved recurring payments. For more information about this, check out this article.