Why did my virtual card details change when I activated my physical card?

When your card is first created, your virtual card will have a different CVV and expiry date to your physical card. As soon as you receive and activate your physical card, the CVV and expiry date on your virtual card will change to become the same as your physical card.

This is an added security measure that we’ve put in place to protect the funds in your wallet, just in case your physical card is intercepted or lost on it’s way to you. Your security is our number one priority!

If you've saved your virtual card details anywhere before activating your physical card, please remember to update them so that your payments continue to go through without a hitch.

Powered by Zendesk