If you've just created a new card for a brand new user on your Airwallex account, they'll have received 2 emails from us:
- Invitation to join your Airwallex account
- Notification that you've created a card for them
The link in the email inviting them to join your Airwallex account expires after 24 hours.
In order to resend that invitation, follow these steps:
Step 1. Click into Account > User Management in the menu on the left. Find your user and click the 3-dot button.
Step 2. Click 'Resend invitation'.
Step 3. Your user will receive a new email. Ask them to click 'Join account' in the email to begin signing up!