My incoming deposit is missing

If you're waiting for an incoming deposit and it has been more than three days since it was sent, feel free to contact us using the support form.

Please include the following information to help us find it:

  1. The date the deposit was sent.
  2. Payment Remittance/Advice or an MT103.
  3. The Global Account details that it was sent to.

By providing this information, you'll be helping us find your deposit and credit your Airwallex account sooner.

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