If you are experiencing connection issues with Xero such as transactions not syncing, use the 'Reconnect' feature to recover your connection. Using this feature will help in recovering a faulty connection. Follow the steps below to reconnect to Xero.
Step 1: Navigate to the 'Connections' tab under 'Account'
Step 2: Click on the 'Xero Expenses and Bills’ tile
Step 3: Select 'Reconnect' from the account name drop-down menu
Step 4: Follow the authorisation procedure on Xero and validate the organisation as well as Airwallex accounts/currencies for establishing a connection
Once the connection issue has been resolved, please retry any transactions that failed to sync. If the transactions still fail to sync after attempting to reconnect, please get in touch with our customer support team.