What steps should I take if I am unable to see the payment method I want to offer on my Shopify store?

This usually happens for local payment methods like iDeal and GrabPay

Before allowing your clients to use a Local Payment Method (LPM), it is important to verify if certain conditions are met. You can confirm the eligible billing countries and currencies for the shoppers on each LPM by referring to this page. Additionally, please consider the following:

  1. Ensure that the payment method is compatible with your Shopify. You can verify compatibility here.
  2. Ensure that you have activated that particular payment method in Airwallex
  3. Confirm that the shopper is located in an eligible billing country for the LPM in question.
  4. Ensure that the shopper is using an eligible billing currency for the LPM.
  5. Verify that auto-capture is enabled in Shopify or your platform. Further details on capture can be found on Shopify by following this link.

If, after reviewing the payment methods in Shopify's backend, you are still unable to view them on the redirect checkout page after clicking "pay," it is important to note that Shopify's settings only determine which logos are displayed on the checkout page. In order for payment methods to be visible to customers, please ensure that this payment method is enabled and activated on your Airwallex Webapp.