Where are pricing plans available?
Subscription plans are currently only available for customers based in Australia, the UK, and Europe (excluding Bulgaria, Croatia, Czech Republic, Estonia, France, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, as well as Israel and the United Arab Emirates). For regions without subscription plans, refer to that region's pricing page and terms for more information.
Your business registration location will determine where you are considered a customer and need to subscribe to a plan when registering your account.
Can I trial Airwallex before committing to a plan?
New customers will be able to trial the product and features of the Explore or Grow plan for one month before billing starts. Trials for Explore and Grow plans will begin when you pass KYC.
Is there a free plan?
The Explore plan gives you access to all of Airwallex’s core features, including Global Accounts, FX & Transfers, Payments, and Cards with no monthly fee if you deposit £10K monthly or maintain a minimum balance of £10K in the UK or deposit €10K monthly or maintain a minimum balance of €10K in the EU.
Are there additional fees besides the monthly plan fee?
In addition to the monthly fee, existing transaction fees for FX, Transfers, and Payment processing will still apply.
How do I pay for my plan? When will I be billed/charged?
Billing occurs at the end of each monthly subscription. Your invoice will be issued six days after your billing cycle ends, and we will deduct any owed fees from your wallet ten days after your invoice is issued.
Where do I find my plan information?
Your plan information is in your account's Plan & Billing section under the 'Account' menu on the left. This includes information about company card limits and usage, as well as your current monthly spend users.
To find out more about what features and benefits are included in your plan, click ‘Manage Plan’ to view and compare your plan to our other available plans.
What happens if I reach my company card limit?
If you reach your company card limit, you won’t be able to create any additional company cards. To increase your company card limit, you can upgrade your plan.
What is a spend user?
You are only charged for users who use spend management within a given monthly billing cycle. A user is considered an active spend management user when they meet any of the following criteria:
- Is an active employee cardholder
- Submits, approves, or pays a card expense or reimbursement
- Submits, approves, or pays a bill
What kind of support do I receive with my plan?
Each plan comes with a different level of support. Our Explore and Grow plans receive standard customer support via email, while our Accelerate and Custom plans include a dedicated account manager to provide hands-on support while your subscription is active.
Will I be able to change my plan?
You can select a new plan at any time in the Manage Plan section of your account under Plan & Billing.
Upgrading your plan to a higher plan will take effect immediately, unlocking any new products and services we offer as a part of that plan as soon as you upgrade.
When you choose to downgrade your plan, it will take effect at the end of your current monthly subscription, allowing you time to prepare accordingly and ensure a smooth transition to your new plan. See ‘What happens when I downgrade my plan?’ for more information.
Who can change plans?
Anyone with the Owner or Account Admin role can upgrade or downgrade to a new plan.
What happens when I downgrade my plan?
When downgrading your plan you will lose access to specific products and features based on the plan you are downgrading to.
This may include:
- Losing access to our spend products (bill pay, expenses, and reimbursements), and any associated data.
- Decreasing your company card limit, and losing any company cards over your new plan limit. Note, that if you remove cards yourself before your downgrade takes place, we will automatically cancel cards over your new plans limit. Cards closest to their expiry date will be cancelled first.
- Any connections you have set up being cancelled. This may include Netsuite Bill Pay and Expense integrations, and QuickBooks, and Xero Expense and Bill Pay integrations.
We recommend you review your account before you downgrade, and take appropriate action to ensure a smooth transition for when the downgrade occurs.
This includes:
- Downloading any reports or data for products you will no longer have access to.
- Cancelling any company cards over the plan limit you are downgrading to.
- Disabling any connections you have that won’t be available on your new plan.
How can I cancel my subscription?
An owner of an account can initiate a subscription cancellation on the Manage Plan page, within the Plan & Billing section of your account. The cancel subscription button can be found at the bottom of the Manage Plan page.
The requirements for cancelling a subscription include
- Your wallet balance across all accounts within your subscription is zero
- You are not currently using Global Entity Management*
Cancelling your subscription will cause you to lose access to Airwallex products and services until you decide to subscribe to a new plan again in the future.
When you choose to cancel your subscription, the cancellation will take effect at the end of your current monthly subscription. This allows you to prepare accordingly and ensure a smooth transition off using our products and services.
Your account will continue to exist with Airwallex, and you can subscribe to a new plan at any time by logging back into your account to choose a new plan to subscribe to.
* If you are using Global Entity Management, you can contact your Account Manager to help you cancel your subscription.
Who can cancel a subscription?
Anyone with the Owner role can cancel a subscription.